Adept at fostering team development and enhancing customer relations, I significantly improved department efficiency at Goodwill Outlet. My expertise in strategic planning and inventory control, coupled with a knack for administrative management, ensures optimal operational flow and compliance. I excel in environments requiring multitasking and problem-solving, consistently delivering superior service and engagement.
Overview
25
25
years of professional experience
Work History
Food Services
Center Grove Community School Corporation
02.2024 - Current
Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
Supported school initiatives by participating in events such as nutrition education programs and wellness fairs.
Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
Reduced food waste by effectively managing inventory, rotating stock, and monitoring expiration dates.
Increased efficiency by streamlining meal preparation processes and organizing workstations for optimal productivity.
Collaborated with school staff and administrators to accommodate special dietary needs of students.
Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.
Provided exceptional customer service through friendly interactions with students, addressing any concerns or questions they had about available menu items.
Educated students on the importance of balanced diets, promoting healthy eating habits within the school community.
Organized bulk food storage areas to improve accessibility for faster meal prep times.
Ensured timely meal service by coordinating efforts with fellow cafeteria workers during high-traffic periods.
Participated in ongoing professional development opportunities related to child nutrition trends and best practices.
Prepared ingredients and recipe components ahead of time.
Cleaned and sanitized surfaces, tools, and equipment.
Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Served food according to temperature, safety, and presentation guidelines.
Restocked condiments, beverages, and utensils per expected use levels.
Provided exemplary service to students, staff, and visitors.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Received and stored incoming supplies according to procedures.
Tracked meal purchases and accepted payments at cash register.
Operated dishwashers and other kitchen equipment according to safety guidelines.
Department Lead
Goodwill Outlet
06.2018 - 12.2023
Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
Boosted overall employee morale by fostering a positive work environment and promoting open communication.
Oversaw efficient inventory stocking and supply rotation.
Set up displays and trained employees on current promotions.
Led team to achieve high performance standards through consistent coaching and feedback.
Improved department efficiency by streamlining processes and implementing time-saving strategies.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
Identified areas for improvement within the department, developing action plans to address those needs effectively.
Coordinated efforts among team members during times of change or crisis management situations.
Organized regular meetings with direct reports to discuss progress on projects and strategize future goals.
Established clear expectations for team members, leading to improved accountability and performance levels.
Supervised existing employees and recruited, interviewed and hired new ones.
Managed team schedules, department projects and quality assurance.
Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
Ensured compliance with all relevant industry regulations and safety guidelines within the department''s operations.
Communicated with managers of other departments to maintain transparency.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated staff performance and provided coaching to address inefficiencies.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Collected, arranged, and input information into database system.
Maintained database systems to track and analyze operational data.
Evaluated customer needs and feedback to drive product and service improvements.
Conducted regular reviews of operations and identified areas for improvement.
Frequently inspected production area to verify proper equipment operation.
Helped meet changing demands by recommending improvements to business systems or procedures.
Gathered, organized and input information into digital database.
Lead Pharmacy Technician
CVS Pharmacy
11.1999 - 04.2011
Supervised ten pharmacy technicians and coordinated day-to-day assignments.
Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Stocked, labeled, and inventoried medication to keep accurate records.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
Counted, measured, and compounded medications following standard procedures.
Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
Reviewed and verified customer information and insurance provider information.
Collected co-payments or full payments from customers.
Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
Set up and modified patient profiles to include current information such as medications and insurance details.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Coordinated verification and filling of daily prescriptions in high-volume pharmacy environment.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Set up and modified patient profiles to include current medications and insurance details.
Managed opening and closing duties for pharmacy.
Resolved third-party billing, computer system and customer service issues.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
High School Diploma -
Shelbyville Senior High School
Shelbyville, IN
06.2001
Skills
"Team development
Verbal and written communication
Customer relations
Multitasking strength
Problem-solving skills
HIPAA
Prescription processing
Insurance verification
Insurance billing
Customer service and engagement
Timeline
Food Services
Center Grove Community School Corporation
02.2024 - Current
Department Lead
Goodwill Outlet
06.2018 - 12.2023
Lead Pharmacy Technician
CVS Pharmacy
11.1999 - 04.2011
High School Diploma -
Shelbyville Senior High School
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