Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Carlyle

Greenwood,IN

Summary

Adept at fostering team development and enhancing customer relations, I significantly improved department efficiency at Goodwill Outlet. My expertise in strategic planning and inventory control, coupled with a knack for administrative management, ensures optimal operational flow and compliance. I excel in environments requiring multitasking and problem-solving, consistently delivering superior service and engagement.

Overview

25
25
years of professional experience

Work History

Food Services

Center Grove Community School Corporation
02.2024 - Current
  • Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
  • Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
  • Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
  • Supported school initiatives by participating in events such as nutrition education programs and wellness fairs.
  • Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
  • Reduced food waste by effectively managing inventory, rotating stock, and monitoring expiration dates.
  • Increased efficiency by streamlining meal preparation processes and organizing workstations for optimal productivity.
  • Collaborated with school staff and administrators to accommodate special dietary needs of students.
  • Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.
  • Provided exceptional customer service through friendly interactions with students, addressing any concerns or questions they had about available menu items.
  • Educated students on the importance of balanced diets, promoting healthy eating habits within the school community.
  • Organized bulk food storage areas to improve accessibility for faster meal prep times.
  • Ensured timely meal service by coordinating efforts with fellow cafeteria workers during high-traffic periods.
  • Participated in ongoing professional development opportunities related to child nutrition trends and best practices.
  • Prepared ingredients and recipe components ahead of time.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Served food according to temperature, safety, and presentation guidelines.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Provided exemplary service to students, staff, and visitors.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Received and stored incoming supplies according to procedures.
  • Tracked meal purchases and accepted payments at cash register.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

Department Lead

Goodwill Outlet
06.2018 - 12.2023
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Led team to achieve high performance standards through consistent coaching and feedback.
  • Improved department efficiency by streamlining processes and implementing time-saving strategies.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
  • Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
  • Identified areas for improvement within the department, developing action plans to address those needs effectively.
  • Coordinated efforts among team members during times of change or crisis management situations.
  • Organized regular meetings with direct reports to discuss progress on projects and strategize future goals.
  • Established clear expectations for team members, leading to improved accountability and performance levels.
  • Supervised existing employees and recruited, interviewed and hired new ones.
  • Managed team schedules, department projects and quality assurance.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Implemented innovative solutions to resolve recurring issues, increasing overall departmental success.
  • Ensured compliance with all relevant industry regulations and safety guidelines within the department''s operations.
  • Communicated with managers of other departments to maintain transparency.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.

Lead Pharmacy Technician

CVS Pharmacy
11.1999 - 04.2011

Supervised ten pharmacy technicians and coordinated day-to-day assignments.

  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
  • Counted, measured, and compounded medications following standard procedures.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.
  • Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
  • Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
  • Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Coordinated verification and filling of daily prescriptions in high-volume pharmacy environment.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Education

High School Diploma -

Shelbyville Senior High School
Shelbyville, IN
06.2001

Skills

  • "Team development
  • Verbal and written communication
  • Customer relations
  • Multitasking strength
  • Problem-solving skills
  • HIPAA
  • Prescription processing
  • Insurance verification
  • Insurance billing
  • Customer service and engagement

Timeline

Food Services

Center Grove Community School Corporation
02.2024 - Current

Department Lead

Goodwill Outlet
06.2018 - 12.2023

Lead Pharmacy Technician

CVS Pharmacy
11.1999 - 04.2011

High School Diploma -

Shelbyville Senior High School
Stacy Carlyle