Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacy Carroll

Melrose,FL

Summary

Experienced Administrative Assistant with proven expertise at WH Construction LLC in enhancing office efficiency and fostering strong client relationships. Skilled in data entry and invoice processing, I excel in delivering exceptional customer service while streamlining operations. Adept at utilizing Microsoft Office tools to support team objectives and improve workflow.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Assistant

WH Construction LLC
08.2024 - Current
  • Manage schedules and coordinate appointments for Techs.
  • Maintain organized filing systems to ensure easy access to documents and records.
  • Support preparation of reports and other materials.
  • Handle all incoming calls, respond to inquiries and direct appropriately.
  • Collaborate with team members.
  • Utilize office software for data entry, document formatting, and spreadsheet management.
  • Develop relationships with vendors to facilitate operations.
  • Deliver excellent customer service to client inquiries, address concerns effectively, and build relationships.
  • Ensure accurate record-keeping with data entry and database management for company information.
  • Promote a positive work environment through effective communication skills among coworkers.
  • Process invoices to ensure timely payment of vendors while minimizing errors in financial records.
  • Keep collections over 60 days at a minimum by frequently touching base with past due customer accounts.
  • Order materials through PO system and follow up with ETA, shipping dates and tracking.
  • Process all incoming and outgoing mail.
  • Create badges for all employees.
  • Process credit card statements and ensure a PO was written for all transactions.
  • Build estimates for Technicians and send out to the customer.
  • Create and dispatch all jobs.
  • Assist Technicians with questions, concerns, or other needs.
  • Assist department managers with various needs.

Administrative Assistant

Comfort Temp Heating and Air Inc.
11.2023 - 08.2024
  • Maintained organized filing systems to ensure easy access to documents and records.
  • Supported preparation of reports and other administrative materials.
  • Handled incoming communications, responding to inquiries and directing them appropriately.
  • Utilized office software for data entry, document formatting, and spreadsheet management.
  • Developed strong relationships with vendors and service providers to facilitate smooth operations.
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Ordered materials and wrote POs.
  • Processed warranty for reimbursement.

Administrative Assistant

WW Gay Mechanical Contractor Inc.
02.2021 - 11.2023
  • Supported preparation of reports, presentations, and other administrative materials.
  • Collaborated with team members to streamline office processes and improve efficiency.
  • Answered all phone calls and dispatched to the correct employee.
  • Kept record of collections for outstanding invoices more than 30 days in age. Contacted customers to inquire about payment status.
  • Ordered materials and wrote POs.
  • Created and dispatched all service visits to Technicians.
  • Summarized and invoiced all service visits.
  • Main point of contact for all Technicians with questions, concerns, etc.
  • Assisted department managers with estimates, ordering materials, rental equipment, etc.

Education

Associate of Science - Medical Office Specialist

Santa Fe College
Gainesville, FL
12-2012

Skills

  • Customer Service
  • Data Entry & File Organization
  • Spreadsheet Management
  • Computer Skills
  • Time Management & Prioritization
  • Microsoft Excel, Outlook, Word, Powerpoint
  • Customer and Client Relations
  • Computer Proficiency
  • Strong Problem Solver
  • Scheduling & Invoice Processing
  • Mail Handling
  • Documentation and recordkeeping
  • Professional communication

Certification

Transcriptioning

Timeline

Administrative Assistant

WH Construction LLC
08.2024 - Current

Administrative Assistant

Comfort Temp Heating and Air Inc.
11.2023 - 08.2024

Administrative Assistant

WW Gay Mechanical Contractor Inc.
02.2021 - 11.2023

Associate of Science - Medical Office Specialist

Santa Fe College

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