Stacy Carter
Tooele,UT
Summary
Dynamic professional with a proven track record in account management and complaint resolution, honed at Amazon Pharmacy and other leading companies. Expert in QuickBooks and adept at enhancing customer satisfaction. Achieved significant improvements in operational efficiencies, demonstrating exceptional financial acumen and interpersonal skills.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Amazon Pharmacy
Salt Lake City, UT
07.2024 - 10.2024
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
Account Manager
ARIVO ACCEPTANCE
West Valley City, UT
06.2023 - 11.2023
- Utilize phone/email/text to contact and collect past-due payments from a portfolio of auto installment contracts
- Assist Arivo customers with payment arrangements along with their understanding of simple interest financing while facilitating their utilization of the Arivo mobile app, website, and other tools to create a seamless customer experience
- Responsible for collection portfolios from start to finish
- Inbound/Outbound calling
- Collaborate and work with Team Leads and colleagues on a daily basis to manage an effective and efficient portfolio workflow
- Participate in ongoing training on collection skills, compliance and company policy
- Skip trace
- Work accounts until repossession or charge-off status
Office Manager
SPORTSMAN'S WAREHOUSE
Tooele, UT
03.2022 - 04.2023
- Develop business strategies to raise our customer pool, expand store traffic, increase market share, and optimize profitability
- Meet sales goals by training, and providing feedback to sales staff
- Ensure high level of customer satisfaction through excellent service
- Maintain and review inventory, labor, department, and store sales reports
- Review and sign off on gun log paperwork and keep store compliant with all ATF regulations
- Oversee sales training program, ensuring that all employees receive the required training on a semi-annual basis
- Supervise merchandising of entire store ensuring that the entire store is clean, faced, and straight at all times
- Train and develop the Department Managers in their daily duties; including, hiring, personnel coaching, and management to assess training needs and build career paths
- Enter and maintain Department Manager and Employee schedules in time and attendance system
- Address all issues that arise from staff or customers (complaints, grievances, etc.)
- Manage, schedule, and train all front-end staff
- Open and close the store when needed
- Manage the fish and game account and all accounts receivable accounts
- Track daily sales and statistics
- Notify employees of their benefits eligibility, provide them with information to participate in benefits enrollment
- Manage time and attendance system per company guidelines and complete payroll in a timely and accurate manner
- Manage time and attendance system and fix all missed punches
- Conduct new hire orientation, explain policies, and accurately complete and submit all paperwork
- Scan and upload required paperwork, including employee files, into corporate-specific drives or UltiPro as appropriate
- Assist the Store Manager as directed
- Manage, train, and schedule ICS employees, and ensure that count deadlines are met
- Assist ICS employees with inventory counts when needed
- Communicate discrepancies with the store manager and corporate when appropriate
- Run reports in Retail.net
- Order office supplies
- Meet all deadlines set by management and the corporate office
Night Auditor
QUALITY INN AND SUITES
Tooele, UT
09.2021 - 03.2022
- Process invoices and prepares checkout bills
- Monitors and checks accounting ledger
- Audits financial statement accounts such as receivables and revenues
- Posts room taxes and charges
- Processes discounts and vouchers
- Tracks room availability and occupancy
- Prepares daily reports and summary cash balances
Canyon Toll Booth Operator
TOOELE COUNTY
Tooele, UT
04.2021 - 09.2021
- Collect tolls for customers traveling up the canyon
- Monitor and maintain campground areas in canyon
- Process camping reservations
- Reconcile cash register
- Perform nightly cash drops
Travel Agent
Morris Murdock Travel
Salt Lake City, UT
06.1998 - 08.2001
- Created travel itineraries and made adjustments to meet client specifications
- Handled travel arrangements for groups, couples, executives and special needs clients
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion
- Researched hotels and airfare options to best meet client needs and expectations
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations
- Asked open-ended questions to best understand client needs and determine best travel offerings
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets
- Provided clients with brochures, guides and maps to assist with trip preparation
- Leveraged travel booking system to process travel requests, update client information and print final documents
- Utilized promotional materials and discounts to sell trip packages to clients
- Explained benefits of purchasing travel insurance with clients
- Anticipated potential schedule conflicts and made alternate arrangements and reservations
Customer Service Representative
SOUTHWEST AIRLINES
Salt Lake City, UT
03.1996 - 06.1998
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Uphold quality control policies and procedures to increase customer satisfaction
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Used proven techniques to de-escalate angry customers during telephone interactions
- Improved customer service wait times to mitigate complaints
Travel Consultant
Israel Revealed With Daniel Rona
Sandy, UT
10.1993 - 02.1996
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients
- Searched and confirmed travel reservations for customers
- Responded promptly to clients regarding visa, passport and security inquiries
- Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit
- Processed credit and debit payments and handled confidential information with discretion
- Explained benefits of purchasing travel insurance with clients
- Prepared itineraries to deliver travel arrangements to clients
Education
Certificate of Travel And Tourism - Tourism And Travel Management
June Morris School of Travel
Salt Lake City, UT08.1993
Diploma -
Cyprus High School
Magna, UT05.1993
Skills
- Complaint resolution
- Scheduling
- Hospitality and accommodation
- Retail sales customer service
- Account management
- QuickBooks Proficiency
- A/P and A/R
- Financial statements expertise
- Account Reconciliation
References
References available upon request.
Timeline
Customer Service Representative
Amazon Pharmacy
07.2024 - 10.2024
Account Manager
ARIVO ACCEPTANCE
06.2023 - 11.2023
Office Manager
SPORTSMAN'S WAREHOUSE
03.2022 - 04.2023
Night Auditor
QUALITY INN AND SUITES
09.2021 - 03.2022
Canyon Toll Booth Operator
TOOELE COUNTY
04.2021 - 09.2021
Travel Agent
Morris Murdock Travel
06.1998 - 08.2001
Customer Service Representative
SOUTHWEST AIRLINES
03.1996 - 06.1998
Travel Consultant
Israel Revealed With Daniel Rona
10.1993 - 02.1996
Certificate of Travel And Tourism - Tourism And Travel Management
June Morris School of Travel
Diploma -
Cyprus High School
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