Stacy Cashell
Jefferson,GA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
27
27
years of professional experience
Work History
Account Manager's Assistant
Sihle Insurance Group
Altamonte Springs, FL
03.1998 - 04.2016
- Assisted in maintaining client relationships by responding promptly to inquiries and requests for information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Composed, edited and typed complex memos and reports with job-related software.
- Maintained accurate records of all customer accounts, ensuring timely invoicing and payment collection.
- Conducted regular follow-up calls with clients in order to maintain relationships and assess satisfaction levels.
- Attended weekly status meetings with Account Managers to discuss any issues or challenges they may be facing.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Maintained inventory of office supplies and placed orders when necessary.
- Contributed ideas during brainstorming sessions regarding how best to optimize processes related to account management.
Owner Operator House Cleainging
Cashell's Home Cleaning
Deltona, FL
04.2016 - 10.2019
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Front Desk Customer Service Representative
Ups Store
Big Pine Key, FL
10.2022 - 02.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Ensured all customer service standards were met while maintaining a positive attitude at all times.
Customer Service Cashier
Ace Hardware
North Collins, NY
07.2024 - 10.2024
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Maintained cleanliness and presentation of stock room and production floor.
- Recommended, selected, located, and obtained products to meet customer needs.
Education
High School Diploma -
Deltona High School
Deltona, FL05-1991
Skills
- Primary responsibilities include:
- Greeting customers in person, addressing any questions a client/ customer may have Answering incoming calls, outgoing calls, scheduling appointments to best serve any one in need of assistance
Timeline
Customer Service Cashier
Ace Hardware
07.2024 - 10.2024
Front Desk Customer Service Representative
Ups Store
10.2022 - 02.2024
Owner Operator House Cleainging
Cashell's Home Cleaning
04.2016 - 10.2019
Account Manager's Assistant
Sihle Insurance Group
03.1998 - 04.2016
High School Diploma -
Deltona High School
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