Stacy Castator
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Sales- Solutions Customer Service Representative
Randstad Staffing
06.2024 - Current
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained a 92% availability rate and 100% consistency.
Onboarding Specialist and Compliance Specialist
Mindlance Health
03.2022 - 01.2024
- Assisted in developing policies, procedures and processes that comply with federal and state regulations
- Monitored and documented compliance activities for travel nurses
- Worked directly with my supervisors to ensure a smooth compliance process for both the hospitals and travel nurses
- Used multiple VMS websites for multiple hospitals to load compliance items
- Responsible for training new hires in both the onboarding and compliance process
Onboarding Specialist
TruStaff
01.2021 - 02.2022
- Organize, streamline and oversee the onboarding process for travel nurses
- Provide nurses access throughout various systems to complete onboarding documentation that they can't do locally since they are all living throughout the United States
- Locate fingerprinting stations for nurses to complete in a timely manner as many of the nurses are hired and need to report to their department immediately
- Manage 60-65 nurses monthly
- Delegating tasks to the new employees and answering any questions they may have
- Coordinating with other to ensure a great onboarding experience
Grief Advisor
Pines Pet Cemetery and Cremation Center
07.2016 - 12.2020
- Answered phone to enroll new clients and to give them a peace of mind
- Handle intake coordination
- Created personalized memorial packages for pets in our care
- Assist families in selecting the perfect urn or memento for their pet
- Offer emotional support to families who have to say goodbye to their pets
Nanny
Young Family
07.2011 - 06.2016
- Cared for a child by maintaining a daily schedule, provided medical needs, meals and transportation
- Created an educational, developmentally appropriate environment from infant to five years of age
- Coordinated the weekly educational and social activities for six nannies/groups, handled scheduled and large group communication
- Prepared fresh and healthy snacks and meals throughout the day
- Willing to work collaboratively with parents and assist with developmental milestones
- Some light to mild housekeeping and laundry as needed
Education
Bachelor of Science -
Bowling Green State University
Bowling Green, OH08.2006
High School Diploma - undefined
Stephen T. Badin High School
Hamilton, Ohio05.2001
Skills
- Effective communication
- Strong organizational skills
- Experience working with diverse backgrounds
- Energetic work attitude
- Proficient in Microsoft Office
- Proficient in SalesForce, AVAYA/Workspace, OIPA and Vision
Timeline
Sales- Solutions Customer Service Representative
Randstad Staffing
06.2024 - Current
Onboarding Specialist and Compliance Specialist
Mindlance Health
03.2022 - 01.2024
Onboarding Specialist
TruStaff
01.2021 - 02.2022
Grief Advisor
Pines Pet Cemetery and Cremation Center
07.2016 - 12.2020
Nanny
Young Family
07.2011 - 06.2016
High School Diploma - undefined
Stephen T. Badin High School
Bachelor of Science -
Bowling Green State University
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