Stacy Chang
Associate Project Manager
Garden Grove,CA
Summary
Confident Assistant Project Manager with demonstrated skills in coordination and organization. Highly effective at tackling multiple tasks at once and working collaboratively with cross-functional teams. Looking to transition into Project Management and desire to develop hands-on experience where career spanning 6+ years in mortgage industry can be utilized to help organizational success.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Senior Mortgage Underwriter
Triad Financial Services, Inc.
Anaheim, CA
07.2015 - 05.2022
- Worked collaboratively with internal teams, stakeholders, and external clients to ensure loans successfully funded within timeline.
- Mentored and guided 3 Jr. Underwriters to enhance performance and exceed customer expectations. Resulted in improving operational efficiency by 50%.
- Achieved highest loan-funding rate among 3 branches by overseeing loan process from start-to-end. Increased pull-through rate to 25% with average of $20M funded monthly in 2021.
- Coordinated with cross-functional team members to identify and quickly address problems.
- Monitored pipelines to track loan progress and maintained records to comply with state and federal regulations.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Maintained open communication by presenting regular updates on loan status to customers and brokers.
Math Program Administrative Assistant
Orange Coast College
Costa Mesa, CA
09.2007 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Executed record filing system to improve document organization and management.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
Front Office Supervisor
Doubletree By Hilton Anaheim-Orange County
Orange, CA
06.2013 - 05.2015
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled guest complaints and offered complimentary services to increase guest satisfaction rates by 20%.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
Education
Master of Science - Finance
California State University - Long Beach
Long Beach, CA 08.2020 - 08.2021
Bachelor of Science - Hospitality Management
California State University - Long Beach
Long Beach, CA 08.2011 - 12.2013
Skills
Organization and Time Management
Certification
Google Project Management Certificate
Timeline
Google Project Management Certificate
09-2022
Master of Science - Finance
California State University - Long Beach
08.2020 - 08.2021
Senior Mortgage Underwriter
Triad Financial Services, Inc.
07.2015 - 05.2022
Front Office Supervisor
Doubletree By Hilton Anaheim-Orange County
06.2013 - 05.2015
Bachelor of Science - Hospitality Management
California State University - Long Beach
08.2011 - 12.2013
Math Program Administrative Assistant
Orange Coast College
09.2007 - 09.2016
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