Stacy Christoferson
Billings,Montana
Summary
Versatile and dedicated professional with a proven track record of delivering superior customer service while managing multiple, complex tasks efficiently. Excelled at Yellowstone County by creating new and streamlining old processes, significantly saving time and resources. Skilled in computers as well as remote client relations and support. Outstanding in problem-solving and fast learning. Showcases a blend of superior organization skills, wide array of skillsets, and a positive, friendly attitude with a commitment to being a long-term employee and an asset to the company.
Overview
19
19
years of professional experience
Work History
Independent Contractor Delivery Driver
Walmart, Instacart, Amazon Flex, Uber
07.2021 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Motor Vehicle Clerk
Yellowstone County
09.2018 - 09.2023
- Provided exemplary customer service to the public, dealerships, businesses, and title companies via in-person, telephone, and email to ensure customer satisfaction by efficiently processing motor vehicle/mobile home registrations and title transactions.
- Conducted thorough examinations of documents submitted, verifying authenticity and completeness with a high attention to detail.
- Successfully resolved conflicts with dissatisfied customers through active listening, compassion, and excellent problem-solving skills.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported other departments as needed, demonstrating fast learning, flexibility and strong teamwork capabilities.
- Worked solely and independently on business fleet renewals and mobile home title transfers. Created and converted fleet renewals from paper to an electronic process saving the county and its customers copious amounts of time and money
- During covid lockdowns solely created, implemented, and managed a brand-new system to allow the entire Yellowstone County residents/businesses to title vehicles through the mail communicating exclusively through emails/telephone in addition to taking in-person customers, training new employees, and being only contact for all mobile home titling transactions and questions, demonstrating unparalleled organization and multi-tasking abilities.
Primary Caregiver
Grandmother Audrey Christoferson-Dale
01.2014 - 07.2018
- Maintained a safe, comfortable, and uplifting living environment, completed tasks of shopping, cooking, cleaning, personal hygiene, medication/doctor appointment management, transportation, and physical therapies until her death in 2018
Hearing Office Systems Adminstrator, Contact Rep
Social Security Administration, ODAR
04.2006 - 12.2013
- Managed all computers and hearing office equipment for Billings and Idaho ODAR (Office of Disability Adjudication and Review) offices and remote hearing sites.
- Provided extraordinary in-person computer and remote technical support to all co-workers, management, judges, attorneys, and the public claimants utilizing empathy, patience, and quick problem-solving skills.
- Maintained extensive hardware/software inventory logs; documented and executed maintenance procedures including system upgrades and backups, patch management, equipment replacement and repair with precision and attention to detail.
- Conducted training classes for staff and claimants
- Traveled to remote hearing sites install, update, and repair computers and video conferencing equipment
Skills
- Decades of Exceptional Customer Service Experience
- Proficient in Windows, MS Office, Internet, Social Media
- Precise Data Entry and Records Management
- Patient Staff and Customer Trainor
- Typing 30wpm, 10 Key by touch
- Strong Multi-Tasking Ability
- Excellent Organization Skills
- Dedicated, Honest Work Ethic
- Natural Problem Solver
- Fast Learner and Independent Worker
- Cheerful, Positive Team Player
- Previously Certified Notary Public, willing to renew
Education
High School Diploma -
Skyview High School
BillingsTimeline
Independent Contractor Delivery Driver
Walmart, Instacart, Amazon Flex, Uber
07.2021 - Current
Motor Vehicle Clerk
Yellowstone County
09.2018 - 09.2023
Primary Caregiver
Grandmother Audrey Christoferson-Dale
01.2014 - 07.2018
Hearing Office Systems Adminstrator, Contact Rep
Social Security Administration, ODAR
04.2006 - 12.2013
High School Diploma -
Skyview High School
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