Stacy Chudoba Katz
30 Canter Place, Chesterfield,NJ
Summary
Inflight leader with over two decades of experience at United Airlines, providing operational and administrative support for flight attendant teams ranging from 2,000 to over 6,000. Proven track record in transforming base culture and enhancing operational performance across major hubs such as LAX and EWR. Recognized for strategic leadership and effective communication that fosters team engagement and drives operational success.
Overview
30
30
years of professional experience
Work History
DIRECTOR-INFLIGHT SERVICES
United Airlines
Newark Liberty International Airport , Los Angeles International Airport
02.2017 - Current
- Improved processes and consistency to bring base performance to above goal in all operational metrics.
- Promoted consistency and caring in the management of flight attendants.
- Created a friendly, welcoming atmosphere in the Inflight base through town halls and events.
- Partnered with team to create professional development plans to support personal and professional growth.
- Supported and promoted recognition initiatives inclusive of BRAVO, milestone anniversaries, customer compliments and appearance excellence.
- Fostered a partnership with the AFA through regular meetings and communication.
- Liaised and collaborated with other departments achieve operational, safety, and financial goals to support the station and the department.
MANAGER-INFLIGHT BASE OPERATIONS
United Airlines
Los Angeles International Airport
11.2011 - 02.2017
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategic plans to achieve company objectives.
AIRPORT OPERATIONS SUPERVISOR
United Airlines
McCarran International Airport
10.2005 - 11.2011
- Managed budgets, resource planning and scheduling, and employee training.
- Investigated incidents involving aircraft or personnel on the tarmac or within the terminal building.
- Managed dependability and performance for all employees including documentation and accountability as required.
- Supervised daily airport operations and ensured compliance with safety regulations.
- Upgraded to the Operating Manager position when needed.
ONBOARD SERVICES SUPERVISOR
United Airlines
05.1999 - 10.2005
- Tracked all dependability for onboard service personnel to ensure appropriate accountability and to reduce the costs associated with sick leave.
- Recruited, hired, trained, mentored, coached, and evaluated new hire flight attendants, issuing discipline when appropriate.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
OPERATIONS MANAGER
Paramount’s Kings Dominion
Doswell, VA
05.2003 - 07.2004
- Oversaw budgets, personnel evaluations, and facilitated training in best hospitality practices.
- Responsible for recruiting, interviewing, and hiring of Games Department Personnel.
- Managed within the budget to have appropriate prizes for each game location, and ensure appropriate manpower coverage.
- Handled issues related to employee theft and loss prevention as a part of managing the Games Department.
FLIGHT ATTENDANT
United Airlines
01.1996 - 05.2003
- Conducted safety checks of emergency equipment before each flight departure.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Ensured passenger safety through pre-flight briefings and emergency procedure demonstrations.
- Participated in Special Assignment to educate flight attendants on new computer system.
Education
B.A. (Dual) - Business Administration Management, Dance Performance
Virginia Intermont College
Bristol, VASkills
- Airline operations management
- Leadership development
- Employee engagement
- Labor relations
- Team collaboration
- Effective communication
- Succession planning
- Strategic planning
Timeline
DIRECTOR-INFLIGHT SERVICES
United Airlines
02.2017 - Current
MANAGER-INFLIGHT BASE OPERATIONS
United Airlines
11.2011 - 02.2017
AIRPORT OPERATIONS SUPERVISOR
United Airlines
10.2005 - 11.2011
OPERATIONS MANAGER
Paramount’s Kings Dominion
05.2003 - 07.2004
ONBOARD SERVICES SUPERVISOR
United Airlines
05.1999 - 10.2005
FLIGHT ATTENDANT
United Airlines
01.1996 - 05.2003
B.A. (Dual) - Business Administration Management, Dance Performance
Virginia Intermont College
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