Stacy Clark
Austin,TX
Summary
Dynamic leader with extensive experience at WorkSTEPS, excelling in client relationship management and strategic account development. Proven track record in enhancing customer engagement and retention, evidenced by successfully managing over 50 key accounts. Skilled in event management and team leadership, adept at driving business growth and ensuring regulatory compliance. Skilled in developing effective retention strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques.
Overview
28
28
years of professional experience
Work History
Sales and Implementation Director / Promotions and Special Events Director
WorkSTEPS
01.1997 - Current
- I began my journey with WorkSTEPS in 1997 and have worked in almost every department within the company
- With a strong focus on customer service, marketing, account management, and event planning, I collaborated with the executive teams to enhance our leadership role in promoting Total Worker Health in the workplace
- Managed the annual symposium for the healthcare network
- Coordinated multiple regional seminars aimed at educating employers in HR, safety, risk management, and disability management
- Supported internal teams with marketing initiatives
- Assisted high-level executives in managing communications, projects, board meeting coordination, and overall business operations
National Sales Director and Customer Experience Specialist
WorkSTEPS/Fit For Work
Louisville, USA
01.2023 - 10.2024
- Company Overview: Part of Confluent Health, Louisville, KY
- Oversee customer experience for more than 200 Functional Employment Testing division clients
- Manage the implementation process, onboarding, and escalations within account management for the high-priority/high-volume customer base
- Worked with clients’ corporate human resources and risk/safety teams to retain customers and expand business services within the Confluent service offering
- Enhance and expand services to boost program impact through careful development and implementation while ensuring adherence to federal regulations
- Provide education to the Business Development and Customer Experience teams to improve strategic account management capabilities
- Managed a portfolio of over 50 client accounts, including Atmos Energy, Comfort Systems, ConocoPhillips, DHL, Havertys, PG&E, SkyWest Airlines, Tesla, and Waste Management, ensuring their satisfaction and retention
- Executed the onboarding and implementation processes for physical abilities testing and onboarding screenings for new and expanding clients
- Conducted regular check-ins with clients to address their needs and concerns
- Increased the client retention rate through proactive management and tailored services
- Coordinated with cross-functional teams to successfully execute campaigns and initiatives
- Resolved issues and complaints, ensuring that customer concerns were addressed promptly
- Collaborated with the sales team to upsell products and services
- Part of Confluent Health, Louisville, KY
Vice President, Employer Support & Training
WorkSTEPS
Austin, USA
11.1997 - 12.2022
- Collaborated with leadership teams to engage employer clients and the healthcare provider network
- Managed high-volume and high-priority accounts, overseeing all onboarding and implementation processes
- Supported all teams in troubleshooting critical escalations and issues
- Coordinated events, meetings, and webinars for HR, Safety, and Risk stakeholders, along with the healthcare provider network
- Implementation and Onboarding
- Network continuing education event management
- Collaborated in business strategy meetings for marketing and sales collateral and events
- Managed all aspects trade show participation from prospecting, selecting and coordinated efforts
- Business coaching for marketing self-pay services with physical therapy clinics
Education
PMI Certification - Project Management
Project Management Institute
12-2025
Weatherford College
Microsoft Suite Expert
WorkSTEPS Employment Testing Certification
Notary Public
Skills
- Client Relationship Management
- Client Acquisition and Retention
- Key Account Management
- Event Management
- Network Management
- Regulatory Compliance
- Conflict resolution
- Team Leadership
- Program Implementation
- High-level Executive Support
- CRM Software
- Project Management
- Business Growth and Retention
- Strategy Management
- Customer Engagement
- Account Development
Timeline
National Sales Director and Customer Experience Specialist
WorkSTEPS/Fit For Work
01.2023 - 10.2024
Vice President, Employer Support & Training
WorkSTEPS
11.1997 - 12.2022
Sales and Implementation Director / Promotions and Special Events Director
WorkSTEPS
01.1997 - Current
PMI Certification - Project Management
Project Management Institute
Weatherford College
Microsoft Suite Expert
WorkSTEPS Employment Testing Certification
Notary Public
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