Stacy Clayton

• Reviewed charts and flagged incomplete or inaccurate information
• Utilized PCC to manage and confirm patient data, such as insurance, demographic and medical history information
• Accurately pulled patient records for upcoming appointments and procedures, typically within 2-hour period
• Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
• Evaluated quality problems and performed the correct task to identify and resolve issues
• Initiated outbound administrative requests by phone and in writing to accomplish medication accuracy
• Investigated and resolved customer complaints to foster satisfaction
• Worked with RN to resolve medication and insurance problems, improve operations and provide exceptional customer service

• Kept close eye on behavior and emotional responses of clients, consulting with medication technician to address concerns and protect each person from any harm
• Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve my interactions with the residents
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
• Investigated, documented and submitted information to Quality Department about special incidents, events and complaints
• Reported any unusual or urgent circumstances in patients' condition or environment immediately to medication technician
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
• Monitored and assisted residents through individual service plans modulated by the facility
• Provided patients with assistance in completing such tasks as shower and body hygiene , effectively reducing daily burden on family members
• Recognized and reported abnormalities and/or changes in patients' health status to case manager
• Remained alert to problems or health issues of clients and competently responded
• Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
• Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
• Performed household tasks such as laundry, dusting, washing dishes and vacuuming
• Determined specific needs and provided most appropriate level of services to ensure well-being
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
• Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve resident care
• Investigated, documented and submitted information to Quality Department about special incidents, events and complaints
• Kept close eye on behavior and emotional responses of clients, consulting with medication technician to address concerns and protect each person from any harm

• Communicated effectively with staff, patients and insurance companies by email and telephone
• Reviewed charts and flagged incomplete or inaccurate information
• Interacted and communicated easily with department personnel and public
• Kept accurate log of all requests for medical information and records
• Used classification manuals to gain additional knowledge of disease and diagnoses processes
• Identified new methods to optimize medical records management

• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness

Assists client in personal hygiene (such as bowel and bladder care, bathing and grooming), mobility, preparing meals, light housework, shopping for groceries and provides companionship and conversation. Assists with self-administration of medication for over the counter and prescribed medication. Accompanies client to healthcare and personal appointments. Provides documentation on daily routine and engagements with family members. Ensures highest level of client safety and well-being.

Performed personal care tasks, including assistance with basic personal hygiene and grooming, feeding and ambulation, medical monitoring, and health care related tasks. Ensured client safety and maintained a safe environment. Assisted with toileting, including bedpans, urinals, and commode chairs. Reminded/assisted client with self-administration of medications (with proper training). Encouraged self-help activities. Reported changes in client’s condition to family members. Documented daily activities and meals provided. Performed home management functions such as light housekeeping, laundry, bed making, and cleaning. Planned meals, shopped for groceries, prepared and served food/meals and assisting with feedings. Accompanied client to scheduled appointments and errands.

Ensured proper receiving of Direct Store Delivery (DSD) product by following the policies and procedures. Maintained policies, procedures and grocery standard practices. Provided accurate receipt and return of DSD product. Ensured correct inventory counts were recorded, compared, identified/verified information such as counts, weights, or measures of product being received or returned against vendor Delivery or Return invoice. Executed proper vendor receiving policies. Engage and interacted with customers and vendor to create a positive experience. Scheduled deliveries and returns. Provided courteous service to vendors and customers.

Maintained standards according to the Produce and Meat Standard Practice Manual. Maximized sales through excellent customer service and minimized shrink through proper utilization of Standard Practices. Maintained proper receiving, handling and production of product. Provided proper housekeeping and equipment handling and care standards. Maintained proper quality control, product level and conditions of product while properly rotating product as needed. Maintained a clear understanding and adherence to Food Safety guidelines and procedures.

Engaged customers in conversation using effective communication skills, such as direct eye contact and a smile to build a rapport based on trust and satisfaction. Performed all steps in the checkout process including: scanning and bagging items at a rate that meets store requirements, processing accepted forms of payment, and counting accurate change to ensure no overages or shortages of money. Assisted customers in locating products by understanding and familiarizing self with store layout. Upheld state regulations during alcohol, tobacco and government related sales.

• Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
• Administered psychotropic medications and anxiety education to patients to provide mental health care.
• Turned and repositioned patients to prevent bedsores.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.

• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Transported patients between rooms and appointments or testing locations.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Facilitated personal hygiene management, feeding and ambulation.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Transported patients between rooms and appointments or testing locations.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

• Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
• Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
• Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
• Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.

• Maintained clean, orderly work environment free of hazards.
• Operated equipment while observing standard safety procedures.
• Assisted in receiving, stocking and distribution of merchandise.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Providing patient needs soon as they leave from operating room to PACU unit.
• Removing IV’s before going home completely all vitals after enter PACU from the operating room and before leaving for home.
• Operating and running the EKG machine during a critical code call and during an abnormal rhythm.
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• I took on a role of all maintenance work orders as well as all nutrition ordering for the Ambulatory care center at UNC.