Stacy Clutter
Denver,PA
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing several years of experience supporting executives with high-stress and high-profile careers.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Direct Care Aide
Elmcroft Senior Living
Lebanon, PA
10.2018 - Current
- Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
- Monitored and assisted residents through individual service plans.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Remained alert to problems or health issues of clients and competently responded.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Home Health Aide
Comfort Keepers
Lancaster, PA
01.2016 - 10.2018
- Promoted development of healthy lifestyle to meet health and wellness objectives.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Customer Service Representative,Notary,Driver
Adcock Brothers Inc.
Manheim, PA
12.2014 - 01.2016
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported timely and accurate administrative task completion.
- Looked for signs of fraud or coercion and refused notarization.
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Managed digital databases and physical file systems.
Customer Service Representative,Notary,Title Clerk
Manheim Pennsylvanian Auto Auction
Manheim, PA
08.1998 - 09.2014
- Managed digital databases and physical file systems.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Prepared tax and title documents to submit all legal transfer work to DMV.
- Supported timely and accurate administrative task completion.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Administered oath to document signers to obtain affirmation of truth.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
- Looked for signs of fraud or coercion and refused notarization.
- Entered title and vehicle information into database.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Checked documents and identifying credentials for all parties.
Education
High School Diploma -
Hempfield High School
Landisville,Pa06.1986
Skills
- Filing and data archiving
- Executive presentations
- Wound care maintenance
- Physical therapy administration
- Schedule Management
- Organization
- Customer Service
- Supervision
- Problem Resolution
- Team Building
Certification
- First Aid/CPR Certified
Timeline
Direct Care Aide
Elmcroft Senior Living
10.2018 - Current
Home Health Aide
Comfort Keepers
01.2016 - 10.2018
Customer Service Representative,Notary,Driver
Adcock Brothers Inc.
12.2014 - 01.2016
Customer Service Representative,Notary,Title Clerk
Manheim Pennsylvanian Auto Auction
08.1998 - 09.2014
High School Diploma -
Hempfield High School
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