Stacy CobbRobertson
Indianapolis,IN
Summary
At BMVC, I excelled as an Assistant Manager and CSR, enhancing team leadership and customer service excellence. My strategies significantly improved customer satisfaction and fostered a positive work environment. Skilled in operations management and staff development, I championed initiatives that boosted team performance and efficiency.
Overview
13
13
years of professional experience
Work History
Assistant Manager
BMVC
06.2020 - 04.2024
- Crafted risk mitigation strategies with team to tackle anticipated disruptions.
- Cultivated cohesive team environment by providing clear direction and support.
- Established open lines of communication with team for feedback and suggestions.
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
CSR
BMVC
09.2011 - 06.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
GED -
Manual Highschool
Indianapolis, INSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Employee scheduling
- Operations management
- Recruiting and interviewing
Timeline
Assistant Manager
BMVC
06.2020 - 04.2024
CSR
BMVC
09.2011 - 06.2020
GED -
Manual Highschool
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