Stacy Coenen
Sergeant Bluff,IA
Overview
28
28
years of professional experience
Work History
Key Holder
Bomgaars
04.2018 - Current
- Assisted in daily store operations by managing inventory levels and ensuring product availability.
- Trained new team members on customer service protocols and store policies.
- Facilitated cash handling procedures, maintaining accuracy during register transactions.
- Collaborated with management to execute promotional displays and optimize merchandising strategies.
- Monitored sales floor activities to deliver exceptional customer experiences and maintain store standards.
- Supported loss prevention efforts by conducting regular audits of merchandise and security systems.
- Implemented organization strategies for stockroom efficiency, improving restocking processes.
- Addressed customer inquiries and resolved issues promptly, enhancing overall satisfaction levels.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Increased sales by providing exceptional customer service and product knowledge.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service levels.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Negotiated with suppliers for timely deliveries, ensuring that store was always stocked with customer favorites.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Improved team morale and efficiency through effective delegation and clear communication.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Implemented energy-saving measures, reducing overhead costs without compromising store functionality.
- Engaged with local community through events, enhancing store's reputation and customer base.
- Conducted regular product trainings for staff, boosting their confidence and sales capabilities.
- Coordinated with management to implement promotional strategies, driving foot traffic and sales.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Developed reward system for staff achievements, motivating team and increasing overall performance.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
- Enhanced store security by meticulously following all opening and closing procedures.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Monitored and reported on sales trends, providing valuable insights for inventory management.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Promoted business' development by building and maintaining relationships with new clients.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Caregiver
Opportunities Unlimited
08.2017 - 04.2018
- Assisted clients with daily living activities to enhance quality of life.
- Monitored health and safety conditions, reporting concerns promptly.
- Developed personalized care plans in collaboration with healthcare professionals.
- Provided emotional support and companionship to clients in need.
Care Assistant
Charmac
05.2016 - 08.2017
- Assisted residents with daily living activities, ensuring comfort and safety.
- Supported healthcare staff in administering medications and monitoring health conditions.
- Maintained accurate records of patient care and progress for reviews.
- Collaborated with team members to develop personalized care plans for residents.
- Engaged residents in social activities, promoting emotional well-being and engagement.
- Implemented hygiene standards, contributing to overall health and safety initiatives.
- Responded promptly to resident inquiries, enhancing satisfaction and trust in services.
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
Nondestructive Inspector
185th ARW
06.1999 - 05.2015
- Conducted thorough inspections of equipment and facilities to ensure compliance with safety regulations.
- Evaluated operational readiness through detailed assessments of maintenance records and equipment functionality.
- Collaborated with team members to identify areas for process improvement and implement best practices.
- Documented inspection findings and generated reports for leadership review, ensuring accountability and transparency.
- Trained new staff on inspection protocols and safety procedures, enhancing team knowledge and performance.
- Monitored compliance with regulatory standards during inspections, contributing to overall mission readiness.
- Assisted in developing inspection checklists tailored to specific equipment types for improved accuracy during evaluations.
- Led efforts to streamline reporting processes, reducing turnaround time for inspection results communication.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
- Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
- Leveraged advanced inspection tools and technologies to enhance precision and reliability of findings.
- Led training sessions for junior inspectors to elevate team's overall efficiency and accuracy in conducting inspections.
Sales Associate
KB Toys
10.1997 - 05.2003
- Assisted customers in selecting toys, ensuring a positive shopping experience.
- Operated point-of-sale system accurately to process transactions efficiently.
- Maintained product displays and organized merchandise for optimal visibility.
- Collaborated with team members to achieve sales goals and enhance customer service.
- Participated in inventory management, tracking stock levels and replenishing items as needed.
- Responded to customer inquiries, providing information about products and promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Adhered to store policies and procedures, ensuring compliance with safety standards.
Timeline
Key Holder
Bomgaars
04.2018 - Current
Caregiver
Opportunities Unlimited
08.2017 - 04.2018
Care Assistant
Charmac
05.2016 - 08.2017
Nondestructive Inspector
185th ARW
06.1999 - 05.2015
Sales Associate
KB Toys
10.1997 - 05.2003