STACY Cohen
Long Beach,CA
Summary
Results-driven professional with a strong work ethic and unwavering commitment to excellence. Extensive background in shipping and receiving, customer service, data entry, client credit extension, collection management, accounts receivable, and auditing. Skilled at assessing operational effectiveness and providing recommendations for best practices to ensure compliance with financial guidelines. Proven ability to build strong, long-term relationships with clients and colleagues.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Shipping and Receiving
Collins Aerospace
01.2024 - Current
- To ensure an efficient shipping process.
- Promptly generate reports on scheduled shipments and required documents.
- Create shipping labels and packing slips according to customer specifications.
- Manage inventory through monthly cycle counts
- Prepare both small and large parts for shipping.
- Develop commercial documents for international customers per the company’s policies and procedures
Customer Service
Collins Aerospace
01.2023 - 01.2024
- R&D.
- Customer Service Representative
- Data Entry
- Quotes for new Orders
- Daily Shipments
- Preparation of International Shipping Documents
Accounts Receivables
Parts Authority
01.2020 - 01.2023
- Accounts Receivable
- Accounts Payable
- Creditworthiness
- Card Processing
- Customer Service Representative
Accounting Manager
Centric Parts
01.2000 - 01.2020
- As the Accounts Receivable and Customer Service Manager at a leading $500 million private equity-owned distributor and manufacturer of automotive aftermarket brake components and chassis parts, I played a crucial role in evaluating client creditworthiness. My responsibilities not only ensure the financial health of our operations but also foster strong relationships with our customers, driving both satisfaction and loyalty.
- Manufacturing:
- Managed all aspects of inventory auditing
- Effectively handling warehouse shipping and receiving
- Oversaw inbound and outbound shipments, intercompany transfers, and international logistics. My thorough documentation of the picking, packing, and receiving processes ensured operational efficiency and compliance with regulations. I prepared all necessary commercial documents and customs paperwork to facilitate seamless shipments. By coordinating product deliveries through top-tier carriers such as FedEx, UPS, and DHL, I ensured timely delivery while maintaining a clean and organized work environment.
- Additionally, I was diligent in ensuring that all chemicals were properly labeled, dated, and stored, demonstrating a strong commitment to workplace safety by proactively identifying and addressing potential hazards.
- Managed Customer Service Department:
- Established a comprehensive customer service center that managed all order entries, credit management, and customer interactions across various channels. This involved implementing cross-training, overseeing inventory discrepancies, and managing return processes while acting as the assistant HR manager.
- Customer & Sales Administration:
- I managed payment terms and oversaw monthly statements while handling deductions and collections to reduce Days Sales Outstanding (DSO) from 60 to 45 days. Additionally, I supported sales administration with accounts receivable, generated reports for lenders, and assisted with cash forecasting and tax filings, all while ensuring a smooth ERP conversion.
Education
business management, credit and collections, HR certification
Moorpark College
Skills
- Shipping and receiving procedures
- Shipping and Receiving Packages
- Shipping and receiving expert
- Clerical and Administrative Support
- Training and deployment assistance
- Financial reporting and analysis
- Safety and protective protocols
- Teamwork and Collaboration
- Company Policies and Procedures
- Customer Service and Rapport
- Responsible and Reliable
- Team building and development
- Money handling
- Accuracy and precision
- ERP systems
- Cycle counting
- Stock rotation
Certification
- Certified forklift operator, PDQEnterprises - 2024
- HR Fundamentals, HR skills - 2024
Timeline
Shipping and Receiving
Collins Aerospace
01.2024 - Current
Customer Service
Collins Aerospace
01.2023 - 01.2024
Accounts Receivables
Parts Authority
01.2020 - 01.2023
Accounting Manager
Centric Parts
01.2000 - 01.2020
business management, credit and collections, HR certification
Moorpark College
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