Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Stacy Colbert

Broken Bow,OK

Summary

Dynamic and results-driven professional with extensive experience at Choctaw Nation of Oklahoma. Proven track record in team leadership and conflict resolution, enhancing employee engagement and satisfaction. Skilled in operations management and staff training, successfully reducing turnover and improving performance metrics through strategic planning and effective communication.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Drop/Count Manager

Choctaw Nation of Oklahoma
05.2006 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Enhanced team member satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Vault Supervisor

Choctaw Nation of Oklahoma
06.2003 - 09.2005
  • Reduced vault discrepancies by closely monitoring transactions and providing staff training on proper cash handling techniques.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Maintained strict confidentiality within the Vault Department
  • Performed vault opening and closing of operations.
  • Properly processed deposits, withdrawals and payments for day to day operations.

Education

GED -

Choctaw Nation of Oklahoma
Choctaw Nation Of Oklahoma
05-2010

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Shift scheduling
  • Conflict resolution
  • Schedule preparation
  • Performance evaluations
  • Business administration
  • Employee onboarding
  • Coaching and mentoring
  • Disciplinary techniques
  • Computer skills
  • Adaptability and flexibility
  • Multitasking
  • Multitasking Abilities
  • Team development
  • Excellent communication
  • Hiring and training
  • Managing operations and efficiency
  • MS office
  • Process improvement

Accomplishments

  • Supervise team of 15 staff members.
  • 2 Supervisors
  • 13 Attendants
  • Manage 5 properties that applies to the Drop and Count Department (Ida-bow Main Casino, Idabow Casino Toos and Choctaw Landing)
  • Utilize Microsoft Excel, Microsoft Word for daily use.
  • Reduce staff of 12 team members

Certification

Training - [Timeframe]

Timeline

Drop/Count Manager

Choctaw Nation of Oklahoma
05.2006 - Current

Vault Supervisor

Choctaw Nation of Oklahoma
06.2003 - 09.2005

GED -

Choctaw Nation of Oklahoma
Stacy Colbert