Stacy Combs
Virginia City,NV
Summary
Results-driven Sr. Manager with extensive experience in the maritime industry, recognized for analytical problem-solving and effective team collaboration. Proven track record in developing tools that enhance operational efficiency through structured improvement processes, KPI tracking, and transaction assessment. Demonstrates strong business acumen with a B.B.A. in Business Administration from Ottawa University, aimed at driving sustainable growth and achieving organizational objectives.
Overview
16
16
years of professional experience
Work History
Sr. Manager Admin Support Services
The Pasha Group
Reno, US
09.2018 - Current
- Oversees diverse departments such as Pasha Distribution Service, Claims, Collections, Billing, and Cash Application.
- Provide coaching and mentoring to managers and staff.
- Continuous process improvements to increase efficiency and streamline processes.
- Working with business owners on system improvements and integrating new systems.
- Partnered with director to streamline productivity processes.
- Create and modify work instructions as needed, and onboard new work.
- Oversee all aspects of staff selection, compensation, and development.
- Conducts a formal review process and provides feedback to the team for career development.
- Yearly ISO audits and managed teams to stay in compliance.
- Experienced in documenting process flows and SOPs.
- Optimized workforce allocation to boost productivity and maintain SLAs.
- Continuously monitor and analyze appropriate KPIs, which may include call volume and workload forecasts.
Director of Operations
Norton Lilly Int'l
Phoenix, US
09.2015 - 09.2018
- Promoted to Director of Operations for the Liner Division
- Managing a team of 40+ to be more effective and efficient
- Maintain and promote improvements to Customer and Employee Satisfaction
- Manage the following teams: Inbound, Outbound, Equipment and Accounting
- Provide coaching and assist with all staffing issues
- Liaison to all Client issues - ensure satisfaction to the client of all work performed in the office
- Mentor managers and assist to ensure that KPI's are met
- Respond to Customer escalations
- Forecast Revenue and Expense annually - review and update monthly
- Provided yearly budgets for the Board of Directors
Line Manager
Norton Lilly Int'l
Phoenix, US
05.2015 - 09.2015
- Recruited to start up new line of business; responsible for all hiring, training, process development, system integration, auditing and coordinating the function of multiple international offices
- Client-facing role including leading negotiations on behalf of principal
- Accountable for all department work including asset management, customer service, Federal Maritime Commission compliance and documentation
- Established and measured KPI's ensuring all departments maintained the highest levels of performance
Finance Manager
Norton Lilly Int'l
Phoenix, US
12.2012 - 05.2015
- Developed teams to manage Accounts Payable, Accounts Receivable and Daily Cash Receipts for global clients
- AP: Supervise coding and validation process for 5 platform clients; Accounts Receivable: Supervised collectors who managed collections and reported for freight and other cargo related charges; Cash Receipts: Managed staff that received Wires, ACH's, and checks to release cargo and post accounts receivable
- Constant created new process updates to manage errors, new client requests, and general process improvement
- Responsibilities included monthly revenue and sales reporting
- Played a key role in adding new revenue streams by providing forecasts of revenue/expense/profit comparisons through vendor selection for prospective clients
- Monitored items such as commissions, equipment usage, and ad hoc client needs
Freight Cashier Supervisor
Norton Lilly Int'l
Phoenix, US
10.2008 - 12.2012
- Supervised a small department providing cargo release and cash application for multiple steamship lines
- Assisted with annual reviews and one on ones
- Provided assistance to the accounting department where needed
- Assisted Finance Manager with special confidential projects
Education
Bachelor of Business Administration (B.B.A.) - Business Administration, Management and Operations
Ottawa University
Surprise Arizona05-2017
Skills
- Process improvement
- Team leadership
- Budget management
- KPI analysis
- Staff development
- Client relations
- System integration
- Workforce optimization
- Conflict resolution
- Business performance management
- Reporting management
- Data-driven decision making
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Sr. Manager Admin Support Services
The Pasha Group
09.2018 - Current
Director of Operations
Norton Lilly Int'l
09.2015 - 09.2018
Line Manager
Norton Lilly Int'l
05.2015 - 09.2015
Finance Manager
Norton Lilly Int'l
12.2012 - 05.2015
Freight Cashier Supervisor
Norton Lilly Int'l
10.2008 - 12.2012
Bachelor of Business Administration (B.B.A.) - Business Administration, Management and Operations
Ottawa University