Stacy Conforti
Vestal,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
Kohls Department Store
Vestal, NY
11.2019 - 11.2023
- Processed customer returns and exchanges in accordance with store policy.
- Provided superior customer service by addressing questions promptly and courteously.
- Balanced needs of multiple customers simultaneously in a fast paced store
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
Customer Service Representative
Spectrum
Vestal, NY
12.2017 - 08.2018
- Answered incoming calls from customers and provided assistance with billing
- Maintained records of customer interactions, comments, and complaints
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Burlington
Johnson City, NY
06.2003 - 02.2014
- Delivered excellent customer service
- Addressed customer inquiries and resolved complaints
- Completed weekly schedules
- Opened and closed the store, which included counting cash drawers and making bank deposit
Education
Associate of Science - Certified Medical Assistant
Elmira Business Institute
Vestal01-2016
Skills
- Delegating Work
- Complaint resolution
- Team Development
- Decision-Making
- Handling Escalations
- New Hire Training
- Workflow Coordination
- Good communication
- Problem-Solving
- Training and mentoring
Timeline
Customer Service Supervisor
Kohls Department Store
11.2019 - 11.2023
Customer Service Representative
Spectrum
12.2017 - 08.2018
Assistant Manager
Burlington
06.2003 - 02.2014
Associate of Science - Certified Medical Assistant
Elmira Business Institute
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