Stacy Cooper
Harrisburg,AR
Summary
Emergency services professional with strong background in managing high-pressure situations and overseeing dispatch operations. Recognized for contributing to streamlined emergency response protocols and fostering collaborative team environment. Known for reliability, adaptability, and effective problem-solving abilities. Utilizes strategic thinking to manage emergency response units efficiently. Track record of maintaining composure under pressure while ensuring accurate and timely dispatching.
Overview
26
26
years of professional experience
1
1
Certification
Work History
911 Director
Poinsett County Sheriff's Office
01.2022 - Current
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
- Contributed to the development of new policies and procedures, maintaining compliance with industry best practices and regulatory requirements.
- Provided ongoing support to staff members facing challenging situations or complex calls, guiding them towards effective resolution strategies.
- Oversaw daily operations of the 911 call center, ensuring optimal functioning of equipment and systems at all times.
- Conducted regular performance evaluations for employees, identifying areas for improvement and professional development opportunities.
- Maintained a high level of professionalism within the department, adhering to strict guidelines and protocols for all communications.
- Managed incoming calls efficiently, prioritizing emergencies based on urgency and available resources.
- Managed conflict resolution among team members, promoting open dialogue to address concerns constructively.
- Assisted in the recruitment process by participating in interviews, selecting qualified candidates for employment within the department.
- Developed comprehensive employee schedules to maintain appropriate staffing levels at all times, minimizing response delays.
- Reduced call wait times for 911 callers through efficient delegation of tasks among team members.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Public Safety Telecommunicator
Trumann Police Department
05.2014 - 01.2022
- Facilitated coordination efforts among multiple agencies during large-scale incidents or natural disasters, ensuring a unified response strategy.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Supported law enforcement officers with timely and relevant information, contributing to successful outcomes in challenging situations.
911 Emergency Dispatcher
Jonesboro E911
09.2006 - 05.2014
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Contributed to improved overall call center performance by consistently meeting or exceeding key performance metrics in areas such as response time and accuracy rates.
911 Emergency Dispatcher
Mississippi County Sheriff's Dept
12.1999 - 09.2006
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
Education
High School Diploma -
Buffalo Island Central
Monette, AR05.1993
Skills
- Stress tolerance
- Emergency protocols
- Radio communications
- Critical Decision-making
Accomplishments
- Supervised team of 12 staff members.
Certification
- PST - Public Safety Telecommunicator
Timeline
911 Director
Poinsett County Sheriff's Office
01.2022 - Current
Public Safety Telecommunicator
Trumann Police Department
05.2014 - 01.2022
911 Emergency Dispatcher
Jonesboro E911
09.2006 - 05.2014
911 Emergency Dispatcher
Mississippi County Sheriff's Dept
12.1999 - 09.2006
High School Diploma -
Buffalo Island Central
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