Stacy Crosby
Calais,ME
Summary
Dynamic General Manager with a proven track record at Dead River Company, excelling in operations management and team leadership. Achieved zero reportable injuries over two years by fostering a culture of safety and service excellence. Skilled in P&L management and strategic planning, driving profitability while enhancing customer satisfaction.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Dead River Company
09.2016 - Current
Lead Department Managers and frontline employees, ensuring operations run smoothly, safely, and profitably—all while creating a culture of service and sales excellence.
Essential Functions:
- Direct day-to-day field operations and empower your team to achieve operational and financial goals.
- Build strong community relationships, grow market presence, and promote company sales and marketing initiatives.
- Champion customer satisfaction and elevate the customer experience
- Collaborate with leadership to resolve customer challenges and employee issues with fairness and sound judgment.
- Oversee budgets, analyze financial performance, and take action to drive profitability.
- Recruit, develop, and retain top talent, providing coaching, feedback, and clear performance expectations.
- Advocate for safety across all operations, setting the standard for a safe and supportive work environment. Maintained 0 Reportable injuries for 2 years by getting closer to the work and changing the culture
- Ensure compliance with industry regulations with LP & Oil Bulk Plants, SPCCC regulations, along with company policies.
- Led operational strategy to enhance service delivery and customer satisfaction.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Staff management
- Staff training/development
- Inventory control
- Goal setting
- P&L management
- Labor cost controls
- Facility management
- Process improvements
- Strategic planning
Certification
OSHA 30
Timeline
General Manager
Dead River Company
09.2016 - Current