Bilingual customer support specialist with proven skills in conflict resolution and team collaboration. Committed to enhancing customer satisfaction through effective communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Walmart
Kingman, Arizona
05.2024 - 07.2025
Assisted customers with inquiries and product information, enhancing overall satisfaction.
Resolved customer complaints through effective communication and problem-solving techniques.
Assisted customers at the front end cashier and self-checkout stations.
Translated throughout store and in the hiring process when needed (Spanish)
Processed returns and exchanges efficiently while adhering to company policies.
Collaborated with team members to create a seamless shopping experience, increasing customer loyalty.
Case Manager
California Mentor Network
Rancho Cucamonga, California
03.2019 - 02.2022
Coordinated personalized client care plans and services for diverse populations, ensuring tailored support.
Assessed client needs through interviews and evaluations.
Facilitated effective communication between clients, families, and service providers to promote understanding and collaboration.
Monitored client progress and adjusted care plans.
Collaborated with community resources to enhance service delivery.
Provided crisis intervention and support to clients in need.
Delivered comprehensive case management services, including intake, assessment, crisis intervention, advocacy, referral, and family monitoring to enhance client outcomes.
Intake Coordinator
The ARC of Riverside County
Riverside, California
04.2016 - 03.2020
Coordinated intake processes for individuals with developmental disabilities and families, ensuring seamless access to services.
Assisted clients in completing necessary forms and documentation for services, enhancing their eligibility and access to support.
Facilitated orientation sessions to inform clients about available programs and resources, empowering them to make informed decisions.
Collaborated with interdisciplinary teams to support client care plans effectively.
Maintained confidentiality of sensitive information in compliance with regulations.