Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stacy Mozingo

Kingman,AZ

Summary

Bilingual customer support specialist with proven skills in conflict resolution and team collaboration. Committed to enhancing customer satisfaction through effective communication and problem-solving.

Overview

9
9
years of professional experience

Work History

Customer Support Specialist

Walmart
Kingman, Arizona
05.2024 - 07.2025
  • Assisted customers with inquiries and product information, enhancing overall satisfaction.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Assisted customers at the front end cashier and self-checkout stations.
  • Translated throughout store and in the hiring process when needed (Spanish)
  • Processed returns and exchanges efficiently while adhering to company policies.
  • Collaborated with team members to create a seamless shopping experience, increasing customer loyalty.

Case Manager

California Mentor Network
Rancho Cucamonga, California
03.2019 - 02.2022
  • Coordinated personalized client care plans and services for diverse populations, ensuring tailored support.
  • Assessed client needs through interviews and evaluations.
  • Facilitated effective communication between clients, families, and service providers to promote understanding and collaboration.
  • Monitored client progress and adjusted care plans.
  • Collaborated with community resources to enhance service delivery.
  • Provided crisis intervention and support to clients in need.
  • Delivered comprehensive case management services, including intake, assessment, crisis intervention, advocacy, referral, and family monitoring to enhance client outcomes.

Intake Coordinator

The ARC of Riverside County
Riverside, California
04.2016 - 03.2020
  • Coordinated intake processes for individuals with developmental disabilities and families, ensuring seamless access to services.
  • Assisted clients in completing necessary forms and documentation for services, enhancing their eligibility and access to support.
  • Facilitated orientation sessions to inform clients about available programs and resources, empowering them to make informed decisions.
  • Collaborated with interdisciplinary teams to support client care plans effectively.
  • Maintained confidentiality of sensitive information in compliance with regulations.

Education

Bachelor of Science - Human Services

California State University Fullerton
Fullerton, CA
05-2004

Skills

  • Customer relationship management
  • Customer onboarding
  • Sales support
  • Payment processing
  • Documentation management
  • Issue resolution
  • Problem solving
  • Team collaboration
  • Adaptable thinking
  • Multitasking and organization
  • Time management
  • Verbal and written communication
  • Bilingual communication
  • Stress management
  • Conflict resolution

Languages

Spanish
Full Professional

Timeline

Customer Support Specialist

Walmart
05.2024 - 07.2025

Case Manager

California Mentor Network
03.2019 - 02.2022

Intake Coordinator

The ARC of Riverside County
04.2016 - 03.2020

Bachelor of Science - Human Services

California State University Fullerton
Stacy Mozingo
Want your own profile? Create for free at LiveCareer.com