Summary
Overview
Work History
Education
Skills
Timeline
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Stacy Cunningham

Grand Prairie,TX

Summary

Customer-centric professional with proven track record of exceeding expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage accounts and troubleshoot technical issues. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully oversee multiple projects and developing innovative solutions.

Overview

9
9
years of professional experience

Work History

Claim Specialist

Omni Interactions
09.2023 - Current
    • Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
    • Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
    • Modified, updated and processed existing policies.
    • Made contact with insurance carriers to discuss policies and individual patient benefits.

Customer Loyalty Specialist

Zappos
08.2022 - 02.2023
    • Promoted available products and services to customer during service, account management and order calls.
    • Met customer call guidelines for service levels, handle time and productivity.
    • Utilized inbound and outbound telephone techniques to solidify and build client relationships.
    • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
    • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Order Entry Specialist

Internal Revenue Service, IRS
01.2022 - 04.2022
  • Adhered strictly to security protocols when handling confidential customer data.
  • Assisted customers with product selection, pricing, delivering dates, payment terms and any other inquires.
  • Managed customer orders and inquiries in a professional and efficient manner.
  • Demonstrated strong attention to detail when entering data into the system, ensuring accuracy of all entries.

Verbatim Hearing Reporter

Social Security Disability
01.2018 - 05.2020
  • Created digital files containing audio recordings along with corresponding transcripts for easy retrieval when needed.
  • Accurately interpreted speech from multiple speakers in a courtroom setting.
  • Maintained confidentially of sensitive court documents and records.
  • Enhanced transcript accuracy by diligently proofreading and editing verbatim records of hearings.
  • Displayed exceptional customer service skills when interacting with clients.

Administrative Lead/Proofreader

Allgoods LLC
01.2015 - 01.2017
  • Day-to-day response, resolve, and follow-up with customer complaints and concerns regarding custom catalogs and logos via email and text.
  • Proofread and edited documents for accuracy and grammar.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Diploma in Medical Assistant / Phlebotomy -

Brightwood College
Dallas, TX

Skills

  • Claims Investigation
  • Data Entry
  • 60 WPM typing speed
  • 10-key data entry
  • Proofreading and Editing
  • Internet Research
  • Microsoft Office Suite
  • Customer Relationship Management

Timeline

Claim Specialist

Omni Interactions
09.2023 - Current

Customer Loyalty Specialist

Zappos
08.2022 - 02.2023

Order Entry Specialist

Internal Revenue Service, IRS
01.2022 - 04.2022

Verbatim Hearing Reporter

Social Security Disability
01.2018 - 05.2020

Administrative Lead/Proofreader

Allgoods LLC
01.2015 - 01.2017

Diploma in Medical Assistant / Phlebotomy -

Brightwood College

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Stacy Cunningham