Stacy Davis
Vancouver,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Legacy Health Mount Hood
03.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Administrative Assistant
Fresenius Medical Care North America
06.2021 - 06.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments between clients and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for staff.
- Responded effectively to sensitive inquiries or complaints.
Bar Manager
Hooligans Sports Bar and Grill
09.2016 - 05.2020
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Closing Manager
Chequers Restaurant and Pub
02.2011 - 08.2016
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Updated computer systems with new pricing and daily food specials.
Education
Health Information Management - Health Information Technology
Clark College
High School Diploma -
Oklahoma Department Of Education
05.2004
Skills
- Database Management
- Data Entry
- Documentation and Recordkeeping
- Patient Care Advocacy
- Customer Relations
- CRM and Office Management Software
- Medical Terminology
- Multi-Line Telephone Systems
- Training and Coaching
- Performance Management
- Attention to Detail
- Prioritization
- Active Listening
- Problem-Solving
- Time Management
- Multitasking
- Conflict Resolution
- Adaptability
- Positive Attitude
- Interpersonal Skills
- Telephone Etiquette
- Technical Proficiency
Accomplishments
- Oklahoma state bartending certification.
- Has received MAST permit in Washington.
- Food Handlers Card
Timeline
Patient Access Representative
Legacy Health Mount Hood
03.2024 - Current
Administrative Assistant
Fresenius Medical Care North America
06.2021 - 06.2023
Bar Manager
Hooligans Sports Bar and Grill
09.2016 - 05.2020
Closing Manager
Chequers Restaurant and Pub
02.2011 - 08.2016
High School Diploma -
Oklahoma Department Of Education
Health Information Management - Health Information Technology
Clark College
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