Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Deaver

Red Lion,PA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

30
30
years of professional experience

Work History

Physician Office Assistant

WellSpan Medical Group
08.2018 - Current
  • Greet and register patients.
  • Answer phone calls and messages for 5-7 providers, scheduling appointments, and handling patient inquiries.
  • Retrieve scanned and faxed documents from electronic document management program. Forward documents to patient charts or providers as identified.
  • Assist providers with completion of patient forms.
  • Perform various duties for effective check-in and check-out of patients.
  • Process patient charges. Collect copays, deductibles and account balances.

Call Center Specialist

Geisinger Holy Spirit
07.2017 - 08.2018
  • Managed over 80 inbound calls per day in timely manner.
  • Provided assistance to patients by providing direct assistance, or taking messages and routing to appropriate party.
  • Completed initial registration information of new patients.
  • Scheduled patient appointments.
  • Updated any changes of patient’s information.

Environmental Services Supervisor

Healthsouth Rehabilitation Hospital
11.2015 - 07.2017
  • Supervised staff of six housekeepers.
  • Fostered team spirit and patient-centered attitude.
  • Worked closely with multiple departments to ensure that all areas of hospital are clean, safe and sanitary, rooms are ready for new admissions and needs are met.
  • Maintained linen and housekeeping supplies inventory.
  • Provided educational opportunities and training for staff to improve job knowledge and performance.
  • Maintained cleaning schedules and records. Updated and/or wrote policies and procedures as needed.
  • Member of several committees dedicated to patient and staff safety and patient experience.
  • Familiar with, and followed, HIPAA, Joint Commission and Department of Health rules and regulations.

Receptionist

Healthsouth Rehabilitation Hospital
03.2013 - 11.2015
  • Greeted everyone entering hospital, answered phone calls and sorted mail.
  • Provided administrative support to multiple departments as needed; including scanning documents, scheduling classes, reviewing applicants, creating fliers, creating hospital newsletter and writing letters.
  • Sold meal tickets, received payments on patient accounts and reconciled cash drawer daily.
  • Provided support to other departments during times of understaffing.

Office Manager

York Little Theatre
05.2008 - 03.2013
  • Managed box office; including updating theatre website, selling tickets, maintaining customer, volunteer and donor databases and general office duties.
  • Secured licensing for all productions.
  • Created season and show programs.
  • Co-Director of Education; including designing class structure, hiring teachers, creating and distributing fliers and overseeing program during sessions.
  • Served as staff advisor to youth membership.

Real Estate Appraiser Assistant

DC Deaver Appraisals
10.2007 - 03.2008
  • Prepared forms for appraisers using software program provided. Researched public records, maintained customer records and appraiser files.
  • Regularly communicated status of work in progress.

Executive Assistant

Neumeier Consulting, Inc.
02.1994 - 10.2007
  • Prepared forms and applications for client meetings, verified forms were completed thoroughly and correctly, submitted them for transfer and followed through to completion - troubleshooting as necessary.
  • Prepared reports and financial plans using Microsoft Office or proprietary software.
  • Familiar with, and followed, Broker/Dealer and FINRA regulations.
  • Notary Public.

Education

Business Management

Baltimore County Community College
Baltimore MD

Skills

  • Time Management
  • Effective Communication
  • Self Motivation
  • Adaptability and Flexibility
  • Problem-solving aptitude
  • Detail-Oriented Nature
  • Customer Service
  • Organizational Skills
  • Heartsaver First Aid CPR AED (First Aid CPR AED)

Timeline

Physician Office Assistant

WellSpan Medical Group
08.2018 - Current

Call Center Specialist

Geisinger Holy Spirit
07.2017 - 08.2018

Environmental Services Supervisor

Healthsouth Rehabilitation Hospital
11.2015 - 07.2017

Receptionist

Healthsouth Rehabilitation Hospital
03.2013 - 11.2015

Office Manager

York Little Theatre
05.2008 - 03.2013

Real Estate Appraiser Assistant

DC Deaver Appraisals
10.2007 - 03.2008

Executive Assistant

Neumeier Consulting, Inc.
02.1994 - 10.2007

Business Management

Baltimore County Community College

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Stacy Deaver