Stacy DeHart
Clarksville,TN
Summary
High-performing Benefits Specialist with solid background in human resources. Analyzes and evaluates job duties and requirements using understanding of compensation and benefits laws and regulations. Strong organizational skills with keen eye for detail.
Overview
26
26
years of professional experience
Work History
Benefits Specialist
XMI Acquisition
01.2020 - 01.2021
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into PrismHR.
- Built relationships with vendors to foster quality service delivery.
- Implemented open enrollment system to streamline benefits processes for employees.
- Collaborated with payroll department to ensure accuracy of deductions from paychecks for benefit premiums.
- Ensured policies were compliant with all federal and state laws related to disability management and leaves of absence.
- Ensured that all deduction with carriers and employers were accurate by running monthly reports.
- Created a spreadsheet for ensuring that all new hires where enrolled into the correct medical, dental and vision policy.
HR Benefits Specialist
Dawson Federal
08.2019 - 01.2020
- Improved staff morale by implementing grade, salary and benefit programs in accordance with established standards.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Ran monthly report to assist payroll to ensure employees that Davis Bacon Contractors and SCA Contractors were calculated correctly.
- Checked employees' benefits enrollment for accuracy and inputted all data into ADP.
- Built relationships with vendors to foster quality service delivery.
- Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
- Implemented open enrollment system to streamline benefits processes for employees.
- Observed strict procedures to maintain data and plan participant confidentiality.
HR Business Partner
Dawson Federal
08.2018 - 08.2019
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Collaborated with leadership to assess and improve policies across board.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Conducted new hire orientations.
- Stayed current on EEO, ADA and other federal and state policies governing employment.
- Prepared new hires files and files all important document into the proper locations.
- Trained new HR assistant during training to help get accustom to the ADP and JAMIS system.
Pharmacy Technician
Benzer Pharmary
07.2017 - 06.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician
Family Pharmacy Care
12.2015 - 07.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
HR Manager
Reed Manufacturing
06.1995 - 06.1999
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Supervised and mentored direct reports and developed talented HR teams.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Education
Bachelor of Science - Human Resources Management
University of Maryland - College Park
College Park, MD05.2023
Associate of Science - General Studies
Itawamba Community College
Fulton, MS05.1995
Skills
- Employee Benefits Laws
- ACA Standards Knowledge
- FMLA Comprehension
- ADP Workforce Now
- Payment Collection
- Open Enrollment
Timeline
Benefits Specialist
XMI Acquisition
01.2020 - 01.2021
HR Benefits Specialist
Dawson Federal
08.2019 - 01.2020
HR Business Partner
Dawson Federal
08.2018 - 08.2019
Pharmacy Technician
Benzer Pharmary
07.2017 - 06.2018
Pharmacy Technician
Family Pharmacy Care
12.2015 - 07.2017
HR Manager
Reed Manufacturing
06.1995 - 06.1999
Bachelor of Science - Human Resources Management
University of Maryland - College Park
Associate of Science - General Studies
Itawamba Community College
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