Stacy Dela Cruz
Kamuela,HI
Summary
Hardworking Site Supervisor knowledgeable about [Industry] operations. Versed in project, team and inventory management. Streamlines workflow and optimizes processes for maximum productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Site Supervisor
Allied Universal Security Services
07.2021 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Implemented best practices and safe operating procedures.
Return Agent
Hertz Car Rental
03.2015 - 07.2021
- Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
- Communicated effectively with management and other departments to address any inventory or maintenance concerns.
- Stayed up-to-date on industry trends and best practices through ongoing training sessions and workshops provided by the company.
- Contributed to overall operational efficiency by completing tasks assigned by supervisors in a timely manner.
- Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
- Developed rapport with clients through genuine interactions, fostering repeat business and positive word-of-mouth referrals.
- Upheld company policies while handling returns, ensuring adherence to terms and conditions of rental agreements.
- Maintained strong working relationships with coworkers and other departments, fostering a collaborative environment that improved overall efficiency.
- Demonstrated strong problem-solving skills when faced with unique challenges or complex situations involving client returns.
- Provided excellent customer service, resolving issues and assisting clients with inquiries in a professional manner.
- Handled high-pressure situations professionally, maintaining composure and finding solutions that satisfied both customers and company requirements.
- Maintained clean and organized work environment, contributing to efficient operations and positive customer experiences.
- Ensured vehicles were prepared for next rental by coordinating cleaning efforts with detail team members quickly upon receipt of returned cars.
- Assisted colleagues as needed, fostering teamwork and promoting a supportive work atmosphere.
Education
Associate of Arts - Clinical Psychology
West Liberty University
West Liberty, WV06.2003
Skills
- Team
- Safety assessment
- Environmental awareness
- Compliance Monitoring
Timeline
Site Supervisor
Allied Universal Security Services
07.2021 - Current
Return Agent
Hertz Car Rental
03.2015 - 07.2021
Associate of Arts - Clinical Psychology
West Liberty University