Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

Stacy DeRose

Fort Wayne,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Business Owner

EKN Holdings LLC
10.2022 - Current
  • Designed business plan to define short-term and long-term goals and strategies.
  • Provided quality customer service by resolving escalated problems with tenants and calmly responding to shifting priorities.
  • Advertised new vacancies online, social media and through traditional campaigns to target ideal tenants.
  • Participated in business events to promote products and network with business owners and prospective clients.
  • Introduced new rental software and systems to reduce turnaround time.
  • Interviewed and rented to three ideal tenants in first year of business
  • Interacted well with tenants to build connections and nurture relationships.
  • Handled problematic tenant to maintain excellent customer service.
  • Identified potential additional rental income of a new property and increased rent by 20%.

Business Owner

Summit City Sequels
06.2007 - Current
  • Prepared bank deposits and taxes and handled business sales, returns, and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Assessed damaged materials and priced accordingly.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained virtual assistants to perform daily business functions.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • My statistics are:
    Over $1.35 million in gross sales
    eBay - 99.8% positive feedback, top rated seller
    Poshmark - five star average rating out of five stars, top rated seller
    Mercari - 4.98 star average rating out of five stars, top rated seller

Office Manager

WestPoint Financial
01.2008 - 04.2010
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Associate Product Manager

Do It Best Hardware
06.2004 - 10.2007
  • Consulted with product development teams to enhance products based on customer interest data.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Collaborated with vendors to verify service-level performance and influence supplier manufacturing processes, technology decision-making and customer service policies.
  • Coordinated with design and media teams to develop high-quality creative assets.

Education

Bachelor of Science - Marketing

Indiana State University
Terre Haute, IN
05.2002

Skills

  • Task Delegation
  • Attention to Detail
  • Verbal and Written Communication
  • Adaptable and Flexible

Volunteer

Current volunteer coordinator for The Pointe Church since 2020

  • Create weekly schedule for greeters and ushers
  • Manage front desk operations during three services
  • Attend to needs of congregation during three services
  • Greet first time guests and give tours

Timeline

Business Owner

EKN Holdings LLC
10.2022 - Current

Office Manager

WestPoint Financial
01.2008 - 04.2010

Business Owner

Summit City Sequels
06.2007 - Current

Associate Product Manager

Do It Best Hardware
06.2004 - 10.2007

Bachelor of Science - Marketing

Indiana State University

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Stacy DeRose