Stacy Diaz
Pembroke Pines,FL
Summary
Dedicated, experienced Compliance Specialist with a demonstrated history of working in the staffing and recruiting industry. Skilled in Sales, Training, Portals, Quality Assurance, and Social Work. Proactively seeking process improvement and workflow efficiency. Strong administrative professional with a bachelor’s degree in Social Work. Excellent work ethic with a strong commitment to meet and exceed goals and objectives. Critical thinker, problem solver and adept at working in fast paced environments. Excellent interpersonal skills enabling me to be comfortable with interfacing with professionals on all levels. I am able to provide exemplary customer service with the highest degree of professionalism and attention to detail.
Overview
18
18
years of professional experience
Work History
Onboarding Ambassador
Cross Country Healthcare
Boca Raton, FL
02.2021 - Current
- Oversight of credentials for Healthcare Professionals (HCP) confirmed for an assignment
- This includes preparing the contract and the needed document list and remaining in contact with the HCP to ensure all requirements are met for their expected start date
- Interaction with other internal departments on status of documentation requirements
- Oversight of credentials for HCPs currently on assignment
- Alert and work with existing healthcare professionals and internal departments on expiring documents to ensure 100% compliance
- Follow up for results of criminal background searches, metabolic drug screenings and infectious disease titters and other clinical testing with appropriate vendors
- Ensure accurate background searches are started and complete in a timely and efficient manner to meet the mandated document due date
- Inspect HCP documents prior to sending to imaging storage system
- Work with licensure team to facilitate the issuance of licensure in order to meet the start date requirement
- Promote, foster and maintain optimal relationships across departmental and company lines to influence positive results
- Conducted comprehensive training sessions for team members, equipping personnel with essential skills and knowledge to enhance individual and collective performance, resulting in improved efficiency and productivity
- Temporarily assumed supervisory responsibilities for a team member, providing guidance and support to ensure seamless continuity of operations during the interim period
- Strong time management, prioritization, work organization and multi-tasking skills with a drive for efficiency and accuracy.
Sales Assistant
MedPro Healthcare Staffing
Sunrise, FL
02.2017 - 06.2020
- Supported the entire Account Management team for Domestic Staffing
- Vetted documentation for accuracy and qualification requirements
- Managed information in Multiple CRM Technologies
- Assisted internal teams with verifying the accuracy of the system information
- Conducted weekly audits of documentation to ensure accuracy
- Corresponded with recruiters, account managers, and clients via email communications
- Assisted with Cross-Training colleagues on processes
- Facilitated positive relationships and conflict resolution with all internal departments.
Social Worker
Kids In Distress (KID)
Wilton Manors, FL
02.2016 - 11.2016
- Increased client treatment options, connecting with available community resources or state-funded programs to coordinate services
- Achieved treatment goals using thorough knowledge of crisis intervention techniques and supportive problem-solving
- Facilitated parent educating classes and translated parenting theory into related terms for the varying education levels of clients
- Developed family assessments and preservation plans while engaging the families in working toward preserving their family unit
- Kept meticulous and compliant documentation covering all case activities for each individual.
Office Support Specialist
Broward County Human Services North Region Family Success Center
Pompano Beach, FL
05.2012 - 01.2016
- Supported customers with prompt answers and personalized support for both callers and visitors
- Provided clerical and administrative support for professional case management staff
- Provided crisis prevention, intervention, and supportive counseling
- Prepared case activity notes, monthly reports, and other case management documentation
- Tracked allocation and spending of program-specific funds and collected data for quality assurance programs and outcome measures
- Ensured files complied with the Broward County Procedures to receive payments on behalf of clients
- Assisted with Cross-Training colleagues on processes.
New York Community Outreach Worker
Center for Urban Community Services, East Harlem Single Stop
Greater New York City Area
09.2007 - 06.2008
- Worked with neighborhood organizations to promote Single-Stop services and identify homebound clients
- Provided office and home-based client services such as entitlement screenings, advocacy, and referrals to assist in obtaining needed benefits
- Conducted home visits to monitor the environment of care in a manner to maximize client safety
- Maintained documentation in the Single-Stop database as well as internal tracking systems to ensure the program met performance goals
- Participated in weekly team meetings, monthly staff meetings, and agency-wide training seminars.
Social Work Intern
Center for Urban Community Services, Permanent Supportive Housing
Greater New York City Area
09.2005 - 05.2006
- Conducted primary casework services for clients in supportive housing
- Provided counseling, case management, advocacy, outreach, and crisis intervention services to clients with mental illnesses, physical disabilities, or substance abuse challenges
- Coordinated services with off-site providers including schools, doctors, and mental health providers
- Completed biopsychosocial assessments, treatment plans, health assessments, daily progress notes and conducted home inspections.
Education
BSW in Social Work -
Mercy University
05-2006
Skills
- Portals
- Profiles
- Quality Assurance
- Sales
- Team Spirit
- Training
Timeline
Onboarding Ambassador
Cross Country Healthcare
02.2021 - Current
Sales Assistant
MedPro Healthcare Staffing
02.2017 - 06.2020
Social Worker
Kids In Distress (KID)
02.2016 - 11.2016
Office Support Specialist
Broward County Human Services North Region Family Success Center
05.2012 - 01.2016
New York Community Outreach Worker
Center for Urban Community Services, East Harlem Single Stop
09.2007 - 06.2008
Social Work Intern
Center for Urban Community Services, Permanent Supportive Housing
09.2005 - 05.2006
BSW in Social Work -
Mercy University
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