Stacy Dillingham
Peoria,IL
Summary
Detail-oriented Monitor Technician with over 7 years of experience in critical care settings. Strong skills in vital signs assessment, telemetry interpretation, and emergency response. Committed to enhancing patient outcomes through effective collaboration and communication with nursing staff.
Overview
24
24
years of professional experience
Work History
Monitor Technician
OSF Saint Francis Medical Center
Peoria, Illinois
05.2018 - Current
- Monitored patient vital signs using telemetry equipment in critical care settings.
- Documented and reported irregularities in patient heart rhythms to facilitate timely interventions by healthcare team.
- Collaborated with nursing staff to communicate patient status and alerts promptly.
- Performed clerical duties including filing, copying, and faxing documents to support efficient patient care processes.
- Initiated emergency response protocols during critical situations.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Monitored medical supplies inventory and restocked items to ensure availability for patient care.
Golden Corral
cashier
Peoria, Illinois
09.2012 - 05.2018
- Executed day-to-day duties with accuracy and efficiency to support operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Handled customer inquiries and resolved requests to ensure satisfaction.
- Collaborated with cross-functional teams to meet shared objectives.
- Recognized by management for providing exceptional customer service.
Shift Lead Supervisor
Culver's Restaurant
Peoria, Illinois
03.2002 - 03.2010
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised team members during busy shifts to maintain service quality.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Trained new staff on food preparation and safety procedures.
- Managed inventory levels and assisted with stock ordering processes.
- Ensured compliance with health regulations in all food handling practices.
- Conducted regular cleanliness checks to uphold restaurant standards.
- Assigned tasks to employees according to abilities and experience to optimize team performance.
- Developed and organized team-building events to enhance worker morale and collaboration.
- Managed employee breaks and lunches according to established guidelines while maintaining production goals.
- Resolved customer complaints efficiently by providing timely solutions or escalating issues.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations.
- Utilized POS systems efficiently for order processing and inventory management.
- Assisted customers with orders, addressing inquiries and concerns promptly.
Education
High School Diploma -
Limestone
Bartonville,Illinois05-1988
Skills
- Telemetry monitoring
- Vital signs assessment
- Emergency response protocols
- Cardiac monitoring
- Telemetry interpretation
- Blood pressure monitoring
- Staff training
Timeline
Monitor Technician
OSF Saint Francis Medical Center
05.2018 - Current
Golden Corral
cashier
09.2012 - 05.2018
Shift Lead Supervisor
Culver's Restaurant
03.2002 - 03.2010
High School Diploma -
Limestone