Summary
Overview
Work History
Skills
Timeline
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Stacy Dougherty

Stockton,CA

Summary

Experienced professional seeking a role in Operations and Transitions. Proficient in leveraging extensive experience to excel in this field.

Overview

2025
2025
years of professional experience

Work History

Client Account Specialist/Transition Coordinator

Associa Northern California
02.2021 - Current
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Maintained detailed records of client interactions, tracking progress and ensuring all documentation was up to date.
  • Managed client billing process, addressing discrepancies swiftly to maintain positive relationships built on transparency and trust.
  • Contributed to customer retention by proactively addressing potential concerns before they escalated into larger issues.
  • Assisted in the onboarding of new clients, providing comprehensive orientation sessions to familiarize them with company policies and procedures.
  • Enhanced client satisfaction by providing exceptional account management services and timely responses to inquiries.
  • Provided training for junior team members on best practices in account management, contributing to overall team development.

Sales Coordinator Promoted to Sales & Catering Coordinator

Hilton Stockton
01.2004 - 01.2020
  • Experience working with corporate and social groups
  • Excellent follow up and attention to detail in order to have successful event
  • Proficient organizational and prioritization skills, analytical, good decision making skills
  • Knowledge of Delphi and Rates & Inventory and internal operating system
  • Ability to meet deadlines in a demanding situation with little or no management
  • Assist Director of Sales, Sales Manager, and Catering Director in detailing booked Conventions and Events
  • Excellent Computer Knowledge, with the ability to Excel in all Computer Programs
  • Heavy Customer Service with the ability to solve daily issues
  • Excellent attendance record, punctuality a key asset

Administrative Assistant

Sherwood Executive Center
2002 - 2003
  • Assisted Building Manager in Leasing out Office Suites, Leasing Contract, and Confidential Documents
  • Accounts Receivable, Monthly Billing, Invoicing, Microsoft Office, Excel, Lotus & Word Perfect
  • Coordinate and Booking of Conference Room Rentals
  • Assisted Administrative Supervisor in all aspects of the Department
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Catering Assistant

Best Western Stockton Inn
01.1994 - 01.2002
  • Assisted Catering Director in all aspects of the Department
  • Monthly Income Reports, Daily Reports, Menu and Form design
  • Followed up on Contracts with Clients
  • Waitress, Bartender and Banquet Service Experience
  • Provided friendly, courteous service to create memorable moments for guests.

Skills

  • Customer service

  • Time management

  • Flexibility

  • Issue investigations

  • Research proficiency

  • Client retention

  • Data interpretation

  • Customer engagement

  • Billing resolutions

  • Document management

  • Due diligence

Timeline

Client Account Specialist/Transition Coordinator

Associa Northern California
02.2021 - Current

Sales Coordinator Promoted to Sales & Catering Coordinator

Hilton Stockton
01.2004 - 01.2020

Catering Assistant

Best Western Stockton Inn
01.1994 - 01.2002

Administrative Assistant

Sherwood Executive Center
2002 - 2003

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Stacy Dougherty