Stacy Dougherty
Stockton,CA
Summary
Experienced professional seeking a role in Operations and Transitions. Proficient in leveraging extensive experience to excel in this field.
Overview
2025
2025
years of professional experience
Work History
Client Account Specialist/Transition Coordinator
Associa Northern California
Stockton, CA
02.2021 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Maintained detailed records of client interactions, tracking progress and ensuring all documentation was up to date.
- Managed client billing process, addressing discrepancies swiftly to maintain positive relationships built on transparency and trust.
- Contributed to customer retention by proactively addressing potential concerns before they escalated into larger issues.
- Assisted in the onboarding of new clients, providing comprehensive orientation sessions to familiarize them with company policies and procedures.
- Enhanced client satisfaction by providing exceptional account management services and timely responses to inquiries.
- Provided training for junior team members on best practices in account management, contributing to overall team development.
Sales Coordinator Promoted to Sales & Catering Coordinator
Hilton Stockton
Stockton, CA
01.2004 - 01.2020
- Experience working with corporate and social groups
- Excellent follow up and attention to detail in order to have successful event
- Proficient organizational and prioritization skills, analytical, good decision making skills
- Knowledge of Delphi and Rates & Inventory and internal operating system
- Ability to meet deadlines in a demanding situation with little or no management
- Assist Director of Sales, Sales Manager, and Catering Director in detailing booked Conventions and Events
- Excellent Computer Knowledge, with the ability to Excel in all Computer Programs
- Heavy Customer Service with the ability to solve daily issues
- Excellent attendance record, punctuality a key asset
Administrative Assistant
Sherwood Executive Center
Stockton, CA
2002 - 2003
- Assisted Building Manager in Leasing out Office Suites, Leasing Contract, and Confidential Documents
- Accounts Receivable, Monthly Billing, Invoicing, Microsoft Office, Excel, Lotus & Word Perfect
- Coordinate and Booking of Conference Room Rentals
- Assisted Administrative Supervisor in all aspects of the Department
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Catering Assistant
Best Western Stockton Inn
Stockton, CA
01.1994 - 01.2002
- Assisted Catering Director in all aspects of the Department
- Monthly Income Reports, Daily Reports, Menu and Form design
- Followed up on Contracts with Clients
- Waitress, Bartender and Banquet Service Experience
- Provided friendly, courteous service to create memorable moments for guests.
Skills
- Customer service
- Time management
- Flexibility
- Issue investigations
- Research proficiency
- Client retention
- Data interpretation
- Customer engagement
- Billing resolutions
- Document management
- Due diligence
Timeline
Client Account Specialist/Transition Coordinator
Associa Northern California
02.2021 - Current
Sales Coordinator Promoted to Sales & Catering Coordinator
Hilton Stockton
01.2004 - 01.2020
Catering Assistant
Best Western Stockton Inn
01.1994 - 01.2002
Administrative Assistant
Sherwood Executive Center
2002 - 2003