Enhanced customer satisfaction with overhaul of customer service protocols, ensuring seamless and personalized user experience.
Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
Improved vendor relationships through timely payments and clear communication of company policies.
Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Operations Administrator
Finance Company
Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Patient Advocate
Dental Practice
Responded to patient concerns and questions with compassionate and knowledgeable service.
Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
Monitored patient progress and provided emotional support.
Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
Education
Associate Of Business Administration - Business Administration And Management
Columbia College
Columbia, MO
2006
Skills
Operations management
Cross-functional teamwork
Strategic planning
Process improvement
Executive leadership
Compliance management
Human resources management
Financial management
Marketing
Budget administration
Relationship and team building
Employee motivation and performance
Intuit quickbooks
Account management
Timeline
Chief Operating Officer
Rv Dealership
Operations Administrator
Finance Company
Patient Advocate
Dental Practice
Associate Of Business Administration - Business Administration And Management
Body Shop Coordinator / Collision Advisor at Roy Robinson RV Center / Camping World RVBody Shop Coordinator / Collision Advisor at Roy Robinson RV Center / Camping World RV
Manager – General and Ancillary Accounting at University of Central MissouriManager – General and Ancillary Accounting at University of Central Missouri
