Stacy DuRall

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards..
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Processed orders and sent to kitchen employees for preparation.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Fudpuckers houses 100+ baby gators and sees daily wait times of 3 hours, bringing in a total revenue of $14 million plus a year.

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Practiced good time management to deliver customers' prepared orders quickly and accurately.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.