Summary
Overview
Work History
Education
Skills
Timeline
Manager

Stacy Elstun

Council Grove,KS

Summary

Dynamic and detail-oriented professional with extensive experience at Council Grove Life Center, excelling in customer service and office organization. Proven ability to enhance client satisfaction through effective communication and efficient check-in processes. Skilled in cash handling and maintaining confidentiality, ensuring a welcoming environment for all visitors.

Overview

2019
2019
years of professional experience

Work History

Front Desk Receptionist

Council Grove Life Center
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Veterinary Assistant

Jernigan Vet Clinic
08.2006 - 04.2018
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.

Education

NA -

Council Grove High School
Council Grove, KS
05.1995

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Scheduling appointments
  • Office organization
  • Oral and writing communication
  • File organization
  • Sensitive information handling
  • Confidentiality handling
  • Call routing
  • Mail sorting
  • Mail handling
  • Mail distribution
  • Client communication
  • Phone etiquette
  • Appointment confirmation
  • Sorting mail
  • Customer assistance and interaction

Timeline

Veterinary Assistant

Jernigan Vet Clinic
08.2006 - 04.2018

Front Desk Receptionist

Council Grove Life Center

NA -

Council Grove High School

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Stacy Elstun