Stacy Farmer
Durham,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Cash Vault Operations Manager
GardaWorld Cash Services
08.2023 - 02.2024
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
ATM Supervisor
GardaWorld Cash Services
09.2021 - 02.2023
- Developed strategic plans for day-to-day financial operations.
- Utilized financial software to prepare consolidated financial statements.
- Processed quarterly vault and ATM audits with zero error rate.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Accountable for service quality, network marketing, and scheduling cash balancing and replenishing services.
- Monitoring ATM status and currency usage.
- Assisting in proposal and installation process.
- Investigating ATM related fund transfer disputes or fraudulent issues.
Vault Supervisor
GardaWorld Cash Services
11.2020 - 12.2021
- Adhered to dual control processes and audited cash inventory to reduce losses due to accounting errors and employee theft.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Supervises vault employees to insure proper check-in and check-out of liability to ensure compliance with company policies/procedures.
- Supervises the overall vault operations, assuring strict accountability of all liability checked in/out.
- Assists with processing and training of new employees.
- Monitors and reviews all vault paperwork, manifest sheets, withdrawal sheets and verify its accuracy.
- Responsible for opening and closing the vault, including balancing all liability in accordance with company policies/procedures
- Ensures all shuttles depart from the Branch timely
- Ability to recommend ways to improve security and efficiency of vault operations
- Reports violations of company rules and policies/procedures.
- Maintains a high level of appearance and professional attitude when dealing with subordinates and customers.
- Performs other duties as assigned.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
Processing Teller
GardaWorld Cash Services
08.2020 - 11.2020
- Responsible for accurate and timely verification of all customer deposits and orders delivered by armored carriers.
- Other responsibilities included counting of currency, coin, and checks, preparation of customer change orders, entering transactions into computer, and balancing funds.
- Verify assigned work and inspect deposit bags for evidence of tampering.
- Performs deposit processing functions including reconciling any out-of-balance conditions.
- Maintains compliance with all company policies including state and federal regulations.
- Identifies Counterfeit, Suspicious Activity (SAR), and any potential AML Red Flag Transactions and immediately reports same to Supervisor.
- Meets or exceeds all established deposit processing productivity standards.
Center Store Supervisor
Food Lion Grocery
06.2019 - 07.2020
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Answered questions about store policies and addressed customer concerns.
- Answered product questions and assisted customers in selection and checkout.
- Trained newly hired sales team in upselling techniques.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained customer satisfaction with quick and professional handling of product returns.
Inside Sales Associate
Southwind Foods
04.2017 - 01.2018
- Teamed with partners to close deals for sales development.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Managed friendly and professional customer interactions.
Education
GED -
San Pedro Senior High School
San Pedro, CA06.2004
Skills
- ATM Balancing
- Customer Relationships
- Procedures Compliance
- Night and Safe Deposit Procedures
- Fraud Monitoring
- Team Cooperation
- Change Order Processing
- Math Skills
- Teller Training
- Currency Counting
- Ability to Reason
- Data Entry
Timeline
Cash Vault Operations Manager
GardaWorld Cash Services
08.2023 - 02.2024
ATM Supervisor
GardaWorld Cash Services
09.2021 - 02.2023
Vault Supervisor
GardaWorld Cash Services
11.2020 - 12.2021
Processing Teller
GardaWorld Cash Services
08.2020 - 11.2020
Center Store Supervisor
Food Lion Grocery
06.2019 - 07.2020
Inside Sales Associate
Southwind Foods
04.2017 - 01.2018
GED -
San Pedro Senior High School
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