Skilled at scheduling more than 45 procedures each week for a Reproductive Endocrinology practice with 3 surgeons. Experienced in verifying coverage, collecting pre-authorizations and processing payments. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in surgical coordinating management, customer service and inner-office operations.
Overview
20
20
years of professional experience
Work History
Surgical Coordinator
Damien Fertility Partners
Shrewsbury, NJ
04.2014 - Current
Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
Organized patient charts for surgical procedures and ensured accuracy of all documents.
Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
Provided administrative support to surgeons, nurses and other medical staff in the operating room.
Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
Provided assistance with post-operative care plans according to physician's orders.
Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
Prepared patient discharge paperwork including follow up instructions for home care services if required by the doctor's order.
Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
Updated patient status reports following each surgery so that family members could be informed accordingly.
Booked surgeries according to physician volume and maintained prompt turnaround times.
Checked patient insurance and collected pre-authorizations from providers.
Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Scheduled follow-up appointments as designated by physician.
Worked with operating facilities to schedule procedures on behalf of 3 Reproductive Endocrinology/OBGYN surgeons.
Located scheduling barriers and implemented appropriate solutions.
Distributed treatment and procedural information to patients.
Coordinated work processes and routed paperwork to appropriate physicians and staff members.
Managed patient check-in and check-out procedures and processed payments.
Scheduled and confirmed patient appointments and consultations.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Completed relevant insurance and other claim forms.
Arranged hospital admissions for patients as required.
Performed bookkeeping duties, preparing and sending financial statements or bills.
Worked with operating facilities to schedule procedures on behalf of [Number] [Type] surgeons.
Office Manager /Medical Billing Specialist
Dr. John F. Connors
Little Silver, NJ
04.2004 - 04.2014
Maintained filing system for records, correspondence and other documents.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Monitored payments due from clients and promptly contacted clients with past due payments.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Processed payroll accurately ensuring all employees were paid on time.
Supervised staff members, organized schedules and delegated tasks.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Administered payroll and maintained proper documentation of employee personnel.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Provided training to new hires on office policies and procedures.
Developed and implemented office policies and procedures.
Managed, scheduled and coordinated office functions and activities for employees.
Coded and entered daily invoices with in-house accounting software.
Ensured compliance with applicable laws regarding employment practices.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Assisted with the preparation of budgets, forecasts and financial statements.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Posted charges, payments and adjustments.
Maintained detailed records of all billing activities including denials, adjustments, and payments received.
Adhered to HIPAA regulations when handling confidential patient information.
Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Accurately coded diagnostics and prepared billing statements for patients.
Meticulously tracked and resolved underpayments.
Education
Some College (No Degree) - Medical Terminology
Ocean Community College
Toms River, NJ
Skills
Electronic Health Records Management
Medical Terminology Proficiency
Stress Management Techniques
Scheduling Expertise
Insurance Verification
Schedule Coordination
Maintaining Confidentiality
Payment Collection
Office Administration
Patient Relations
EMR Updating
HIPAA Compliance
Educating Patients
Timeline
Surgical Coordinator
Damien Fertility Partners
04.2014 - Current
Office Manager /Medical Billing Specialist
Dr. John F. Connors
04.2004 - 04.2014
Some College (No Degree) - Medical Terminology
Ocean Community College
Similar Profiles
Zélie CHAPUISZélie CHAPUIS
Serveuse at Damien LE DISEZServeuse at Damien LE DISEZ