Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Ferise

Howell Township,NJ

Summary

Skilled at scheduling more than 45 procedures each week for a Reproductive Endocrinology practice with 3 surgeons. Experienced in verifying coverage, collecting pre-authorizations and processing payments. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in surgical coordinating management, customer service and inner-office operations.

Overview

20
20
years of professional experience

Work History

Surgical Coordinator

Damien Fertility Partners
Shrewsbury, NJ
04.2014 - Current
  • Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
  • Organized patient charts for surgical procedures and ensured accuracy of all documents.
  • Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
  • Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
  • Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
  • Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
  • Provided administrative support to surgeons, nurses and other medical staff in the operating room.
  • Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
  • Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
  • Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
  • Provided assistance with post-operative care plans according to physician's orders.
  • Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
  • Prepared patient discharge paperwork including follow up instructions for home care services if required by the doctor's order.
  • Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
  • Updated patient status reports following each surgery so that family members could be informed accordingly.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Scheduled follow-up appointments as designated by physician.
  • Worked with operating facilities to schedule procedures on behalf of 3 Reproductive Endocrinology/OBGYN surgeons.
  • Located scheduling barriers and implemented appropriate solutions.
  • Distributed treatment and procedural information to patients.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Managed patient check-in and check-out procedures and processed payments.
  • Scheduled and confirmed patient appointments and consultations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Completed relevant insurance and other claim forms.
  • Arranged hospital admissions for patients as required.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Worked with operating facilities to schedule procedures on behalf of [Number] [Type] surgeons.

Office Manager /Medical Billing Specialist

Dr. John F. Connors
Little Silver, NJ
04.2004 - 04.2014
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Provided training to new hires on office policies and procedures.
  • Developed and implemented office policies and procedures.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Coded and entered daily invoices with in-house accounting software.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Posted charges, payments and adjustments.
  • Maintained detailed records of all billing activities including denials, adjustments, and payments received.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Accurately coded diagnostics and prepared billing statements for patients.
  • Meticulously tracked and resolved underpayments.

Education

Some College (No Degree) - Medical Terminology

Ocean Community College
Toms River, NJ

Skills

  • Electronic Health Records Management
  • Medical Terminology Proficiency
  • Stress Management Techniques
  • Scheduling Expertise
  • Insurance Verification
  • Schedule Coordination
  • Maintaining Confidentiality
  • Payment Collection
  • Office Administration
  • Patient Relations
  • EMR Updating
  • HIPAA Compliance
  • Educating Patients

Timeline

Surgical Coordinator

Damien Fertility Partners
04.2014 - Current

Office Manager /Medical Billing Specialist

Dr. John F. Connors
04.2004 - 04.2014

Some College (No Degree) - Medical Terminology

Ocean Community College
Stacy Ferise