STACY FLORES
Security Account Manager
Alhambra,USA
Summary
Experienced security manager with over a decade of experience in strategic planning and successful execution of major initiatives. Upholds high standards of integrity and professionalism. Utilizes technical expertise, business acumen, and logistical proficiency to optimize operational efficiency. Skilled in leading diverse teams across various functions in fast-paced, deadline-oriented settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager, Grifols Biologicals
Allied Universal Security Services
10.2015 - Current
- Lead, trained, hired, and supervised a team of over 25 security personnel.
- Aligned regulatory compliance with GMP and CSOP for policy implementation.
- Directed payroll administration and evaluated workforce performance using WinTeam and SAP.
- Integrate and supervise Lenel and Ocularis systems collaboration with Johnson Controls.
- Executed on-site audits, performance assessments, and alarm response strategies.
- Produced client-centric reports to meet contractual standards.
- Investigated incidents and wrote reports.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Established and maintained close working relationships with local law enforcement officers.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Monitored team performance metrics, identifying areas for improvement or additional training as needed.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
Unarmed/Armed Security Officer, Metrolink
RMI International Inc.
12.2014 - 10.2015
- Conducted regular site patrols ensuring safety regulations compliance.
- Elevated security measures with surveillance and interaction with customers.
- Supported prompt response strategies for efficient threat management.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Established positive relationships with local law enforcement agencies, fostering cooperation during investigations or emergency situations.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Sales Associate
B.J. Clothes
01.2014 - 12.2014
- Facilitated informed purchasing choices, contributing to increased earnings.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Cleaned, closed, and secured store at end of shift.
- Processed incoming stock and documented product information to manage inventory levels.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Handled customer inquiries and concerns professionally, providing prompt resolutions to ensure continued patronage.
- Adhered strictly to company policies regarding returns/exchanges while keeping customers'' best interests in mind.
- Used point-of-sale systems to process payments and check inventory levels.
- Collaborated with team members to achieve sales targets and improve store performance.
Cashier
Numero Uno Market
02.2012 - 08.2012
- Executed daily cash reconciliation with precision.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Enhanced shopping experience, provided product information and location assistance.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
B.S. - Criminal Justice
California State University
Los Angeles06.2021
A.S. - Administration of Criminal Justice
East Los Angeles Community College
06.2019
A.A. - Social & Behavioral Sciences
East Los Angeles Community College
06.2019
High School Diploma - undefined
Santee Education Complex
Los Angeles06.2011
Skills
- Operational Management
- Risk & Crisis Management
- Leadership Development
- Security Operations
- Project Implementation
- Cross-functional Collaboration
- Training & Development
- Compliance and Threat Assessment
- Microsoft Office, SharePoint, SmartSheet
- SAP, Lenel, Ocularis, WinTeam
- Client Relations & Vendor Coordination
- Account management
- Customer service
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Organization and time management
Certification
- BSIS Guard Card | Valid
- CPR, First Aid, AED Certified | Valid
- IS-100.C: Introduction to Incident Command System (ICS-100)
FEMA – National Disaster & Emergency Management University
Issued: April 30, 2025 | CEUs: 0.20 (IACET Accredited) - Industrial Control Systems (ICS) Deployment Differences – Course 210W-01
Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland Security
Issued: May 3, 2025 | CEUs: 0.10 | Contact Hours: 1 Hour
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Account Manager, Grifols Biologicals
Allied Universal Security Services
10.2015 - Current
Unarmed/Armed Security Officer, Metrolink
RMI International Inc.
12.2014 - 10.2015
Sales Associate
B.J. Clothes
01.2014 - 12.2014
Cashier
Numero Uno Market
02.2012 - 08.2012
B.S. - Criminal Justice
California State University
A.S. - Administration of Criminal Justice
East Los Angeles Community College
A.A. - Social & Behavioral Sciences
East Los Angeles Community College
High School Diploma - undefined
Santee Education Complex
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