Stacy Franklin
Alvin,TX
Summary
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
6
6
years of professional experience
Work History
Store Manager
7-11 Convenience Store
League City
07.2019 - 01.2024
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Performed regular price checks to ensure competitive pricing.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
Assistant Manager
Texas Longhorn Bingo
Angleton, Texas
10.2017 - 08.2018
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Alvin High School
Alvin, TX05-1987
Skills
- Loss Prevention
- Shift Scheduling
- Employee Training
- Retail Inventory Management
- Supply Ordering
- Report Generation
- Store Merchandising
- Team Development
- Customer Service Management
- Inventory Control
- Staff Supervision
- Team Building and Leadership
- Multitasking and Organization
- Vendor Management
- Customer Service
- Employee Terminations
- Bank and Safe Deposits
- Inventory Management
- Documentation And Reporting
Timeline
Store Manager
7-11 Convenience Store
07.2019 - 01.2024
Assistant Manager
Texas Longhorn Bingo
10.2017 - 08.2018
High School Diploma -
Alvin High School