Professional with strong background in customer service.
Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
American Specialty Health
Hazlehurst
2025 - Current
Responded to incoming call requests, offering excellent support and tailored recommendations to address requested eligibility benefits.
Assisted customers in navigating company website and improving overall user experience.
Branch Manager
Security Finance-Baxley, GA
Baxley, GA
04.2020 - 09.2025
Maintained friendly and professional customer interactions.
Led and supervised daily branch operations implementing policy and procedures ensuring compliance with financial regulations and company policies for loans and denials.
Continuously monitored branch performance to ensure goals were met or exceeded.
Call Center Customer Service Representative and Manager
Okinus Credit Solutions-Pelham, GA
Pelham, GA
01.2013 - 03.2017
Resolved customer inquiries regarding account management and financial products efficiently.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Maintained a thorough knowledge of products and services to provide accurate information to customers.
Executive Administrative Assistant
SWGANET/CTS-Camilla, GA
Camilla, GA
01.2007 - 01.2012
Prepared correspondence, reports and provided administrative support to executive team.
Coordinated executive schedules and logistics for board meetings.
Implemented document management systems, improving accessibility and organization of files.
Education
Paramedic Certification - Paramedic
Darton College
Albany, GA
05.2004
High School Diploma -
Colquitt County High School
Moultrie, GA
06.1988
Skills
Time management, reliability and punctuality
Efficient record-keeping and data integrity processes
Proficient in customer relations and with (CRM) customer relationship management software
Enhanced team dynamics through trust and communication
Professional telephone etiquette
Empathy and understanding
Timeline
Branch Manager
Security Finance-Baxley, GA
04.2020 - 09.2025
Call Center Customer Service Representative and Manager