Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper
Stacy Gear

Stacy Gear

SDET II
Nekoosa,WI

Summary

Results-driven SDET II at Renaissance with expertise in user acceptance and end-to-end testing. Enhanced product reliability through optimized test coverage and comprehensive test plans. Known for exceptional problem-solving skills and a commitment to improving user experience, ensuring high-quality software delivery across multiple platforms.

Overview

29
29
years of professional experience

Work History

SDET II

Renaissance
04.2013 - Current
  • Optimized test coverage for better product performance and reliability.
  • Ensured seamless user experience by conducting thorough usability testing on various platforms.
  • Improved software quality by designing and implementing comprehensive test plans and test cases.
  • Manual testing of stories and bugs on multiple operating systems, browsers, and devices to verify code\fixes. Also, run existing automated tests to verify the zones are running as expected.

Technical Support Representative

Renaissance
03.1996 - 04.2013
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Offered support by phone, email, and chat

Education

High School Diploma -

Nekoosa High School
Wisconsin Rapids, WI
07.1988

Skills

  • User acceptance testing
  • End-to-end testing
  • Test automation frameworks
  • Manual testing
  • Tools I have worked with/used in my role; Mongo, AWS, Launch Darkly, Postman, Postgres, Jenkins, Github, Jira, Zephyr, Visual Studio, & Playwright

Timeline

SDET II

Renaissance
04.2013 - Current

Technical Support Representative

Renaissance
03.1996 - 04.2013

High School Diploma -

Nekoosa High School

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