Summary
Overview
Work History
Education
Skills
Timeline
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Stacy Gilliam

Eugene,OR

Summary

Highly skilled and enthusiastic professional with more than 27 years of experience managing all faucets of operations in patient-centric dental office. Successfully oversee budgeting, supply management and patient services. Familiar and experienced with electronic filing systems, various document management technologies, and scanning experience. Knowledge of filing systems and standards. Able to multi-task and efficiently manage changing priorities. Excellent organizational skills, with attention to detail.

Overview

27
27
years of professional experience

Work History

Dental Front Office Manager

FMS Dental, LLC
Eugene, OR
09.2009 - Current
  • Manage all customer service and administrative tasks in a private dental practice.
  • Maintain multiple phone lines which includes but are not limited to scheduling and confirming appointments, collecting payments, mediating doctor/patient communication and maintaining friendly customer service relations.
  • Maintain accurate records of patient care, condition, progress or problems to report, and discuss observations with the doctor.
  • Develop and present treatment plans and/or referrals for patients in a clear and concise way.
  • Dental and Medical Claims Management- verifying benefits, estimating co-insurance, sending claims with required documentation and regulating claim payments.
  • Collection and Billing Managemment- sending account statements and supervising A/R.

Insurance Agent

American Family Insurance
Eugene, OR
06.2006 - 09.2009
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.

Dental Front Office Coordinator

Drew Webster DDS
Eugene, OR
03.2003 - 06.2006
  • Greeted patients and provided them with necessary paperwork to complete upon arrival.
  • Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times.
  • Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
  • Provided administrative support such as filing patient charts, ordering office supplies, and updating patient information in the database.

Dental Front Office Coordinator

Robert Carmichael, DDS
Eugene, OR
06.1997 - 03.2003
  • Set up appointment times and handled canceled appointments.
  • Verified, updated and entered patient information into system.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Education

Bachelor of Science -

Lane Community College
Eugene, OR
06-1997

High School Diploma -

Crow High School
Eugene, OR
06-1995

Skills

  • Records Management
  • Administrative Skills
  • Workflow Coordination
  • Customer Relations

Timeline

Dental Front Office Manager

FMS Dental, LLC
09.2009 - Current

Insurance Agent

American Family Insurance
06.2006 - 09.2009

Dental Front Office Coordinator

Drew Webster DDS
03.2003 - 06.2006

Dental Front Office Coordinator

Robert Carmichael, DDS
06.1997 - 03.2003

Bachelor of Science -

Lane Community College

High School Diploma -

Crow High School

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Stacy Gilliam