Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stacy Givens

Chico,CA

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

19
19
years of professional experience

Work History

Assistant Store Manager

Kay Jewelers Outlet
Chico, CA
10.2023 - Current
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Fine Jewelry Sales Associate

JCPenney
Chico, CA
11.2019 - 10.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers in selecting jewelry pieces according to their preferences and needs.
  • Provided product knowledge about the available fine jewelry items.
  • Organized merchandise displays in a visually appealing manner.
  • Processed sales transactions using point-of-sale systems.
  • Resolved customer complaints in an efficient and courteous manner.
  • Supported team members during peak business hours.
  • Performed daily opening and closing duties such as setting up registers, restocking shelves, and counting cash drawers.
  • Worked closely with the store manager to develop strategies for increasing sales revenue.

Shift Supervisor

Starbucks
Concord, CA
09.2014 - 07.2017
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Completed opening and closing duties to facilitate business operations.

Starbucks Department Manager

Safeway
Walnut Creek, CA
08.2005 - 05.2012
  • Lead and manage a team of 10 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Developed promotional campaigns to increase brand recognition in target markets.

Education

High School Diploma -

Clayton Valley High School
Concord, CA
06-2000

Skills

  • Maximizing Profitability
  • Profit And Loss Tracking
  • Customer Service And Satisfaction
  • Employee Supervision And Motivation
  • Employee Training

References

References available upon request.

Timeline

Assistant Store Manager

Kay Jewelers Outlet
10.2023 - Current

Fine Jewelry Sales Associate

JCPenney
11.2019 - 10.2023

Shift Supervisor

Starbucks
09.2014 - 07.2017

Starbucks Department Manager

Safeway
08.2005 - 05.2012

High School Diploma -

Clayton Valley High School

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Stacy Givens