Stacy Gonzalez
Springfield,MA
Summary
Offering creative mindset and passion for animation, eager to learn and develop in professional environment. Contributes fundamental grasp of animation software and principles, with ability to translate ideas into engaging visuals. Ready to use and develop skills in Adobe Creative Suite and Toon Boom Harmony in 2D Animator role.
Offering strong work ethic and genuine interest in baking industry, eager to learn and grow in dynamic environment. Brings foundational understanding of baking principles and skills in food preparation and organization. Ready to use and develop efficiency and attention to detail in Baker's Helper role.
Overview
4
4
years of professional experience
Work History
Central Intake Coordinator
Behavior Health Network
01.2023 - Current
- Leveraged technology tools such as electronic health records systems to streamline data management tasks and promote efficiency within the central intake process.
- Streamlined communication between departments through effective coordination of patient referrals and appointments.
- Assisted in training new staff members on central intake procedures, contributing to a cohesive and efficient team environment.
- Upheld high standards of customer service by addressing patient concerns or questions in a timely and empathetic manner.
- Established strong relationships with referral sources, fostering trust and promoting ongoing partnerships for patient care coordination.
- Displayed exceptional attention to detail when completing required documentation for insurance authorizations or other financial considerations related to patient care access.
- Maintained strict adherence to privacy regulations, ensuring the confidentiality of sensitive patient information at all times.
- Enhanced patient experience by efficiently managing intake processes and ensuring accurate documentation.
- Exhibited excellent problem-solving skills when addressing complex cases or navigating barriers to service access for patients.
- Facilitated timely access to care by promptly scheduling appointments for patients with appropriate providers.
- Supported interdisciplinary team collaboration through regular updates on patient status and needs.
- Increased patient satisfaction with the intake process by providing clear explanations of procedures, policies, and expectations.
- Conducted regular audits of central intake processes to identify areas for improvement and implement necessary changes, resulting in increased efficiency and effectiveness within the department.
- Improved data accuracy by meticulously reviewing and verifying insurance information and medical records.
- Reduced wait times for services by effectively prioritizing urgent cases in consultation with clinical staff.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Acted as a reliable resource for staff members seeking guidance on departmental policies, procedures, and best practices related to central intake coordination.
- Conducted pre-screen eligibility process for program applicants through referral, phone and walk-ins.
- Collected, verified, recorded and processed client demographics, insurance payment, and referral information.
Childcare Volunteer
Self Employed Services
01.2021 - Current
- Supervised children of various ages on playground and field trips.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Provided a safe and nurturing environment for children to learn and grow through various educational activities.
- Collaborated with fellow volunteers to create a positive atmosphere for children, fostering strong relationships among peers.
- Boosted creativity through hands-on art projects that allowed children to express themselves freely while developing fine motor skills.
- Enabled smoother transitions between activities by establishing clear routines and expectations from day one onwards.
- Managed conflicts among children, facilitating peaceful resolutions and promoting empathy.
- Sparked imagination by helping children discover new things each day.
- Watched and redirected inappropriate student behavior.
- Helped children with homework assignments.
- Supported children with special needs, adapting activities to accommodate their individual abilities.
- Promoted cultural awareness by incorporating diverse stories and celebrations into curriculum.
- Assisted in developing children's fine motor skills through arts and crafts projects.
Education
Associate of Arts - Computer Animation
Full Sail University
Winter Park, FL09-2021
High School Diploma -
Putman Vocational Technical Academy
Springfield, MA06-2019
CDEP Commonwealth Dual Enrollment Partnership - Computer Basics, Pscology, And Enlish Composition
Springfield Technical Community College
Springfield, MA06-2019
Skills
- Customer service
- Call center experience
- Conflict resolution
- Complaint handling
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking
- Dependable and responsible
- Attention to detail
- Computer skills
- Organizational skills
- Active listening
- Verbal communication
- Flexible and adaptable
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Central Intake Coordinator
Behavior Health Network
01.2023 - Current
Childcare Volunteer
Self Employed Services
01.2021 - Current
Associate of Arts - Computer Animation
Full Sail University
High School Diploma -
Putman Vocational Technical Academy
CDEP Commonwealth Dual Enrollment Partnership - Computer Basics, Pscology, And Enlish Composition
Springfield Technical Community College
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