Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stacy Granger

Medford,OR

Summary

Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.

Overview

15
15
years of professional experience

Work History

Dental Receptionist

Smilekeepers
Medford, OR
01.2010 - 06.2013
  • Verified patient's eligibility for benefits under various insurance plans.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Processed referrals to specialists when required by the dentist.
  • Educated patients on proper oral health care instructions and preventive measures.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Answered and managed incoming calls and emails.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Scheduled and attended staff meetings and committees to record minutes for future reference.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Scheduled and confirmed patient appointments and consultations.

Dark Room Tech/Front Desk Receptionist

Medford Radiology/Asante
Medford, OR
01.1998 - 01.2008
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Responded to customer inquiries via phone, email, and in person.
  • Greeted customers warmly and made them feel welcome.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled sensitive information in a confidential manner.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Assisted with scheduling appointments for clients and visitors.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.

Education

High School Diploma -

Phoenix High School
Phoenix, OR
06-1995

Some College (No Degree) -

Rogue Community College
Medford Or

Skills

  • Patient Scheduling
  • Patient Flow Management
  • Data Entry
  • Dental Terminology
  • Dental staff support
  • Phone and Email Etiquette
  • Insurance Verification
  • Office Opening and Closing
  • Patient Relations
  • Payment Processing
  • Treatment room setup
  • Medical chart management
  • Incoming Call Reception
  • Confidentiality
  • Records Management
  • Patient documentation
  • Financial Plan Options
  • Appointment Scheduling
  • Pleasant speaking voice
  • Punctual and Reliable
  • Appointment confirmation
  • Medical Billing
  • Teamwork and Collaboration
  • Medical Records Verification
  • Medical Terminology
  • Time Management
  • Cash Handling
  • Flexible Schedule
  • Patient Referral
  • Documentation Review
  • Referral Verification
  • Administrative Support
  • HIPAA Compliance
  • Mail Sorting and Distribution
  • Knowledge of dental terminology

References

References available upon request.

Timeline

Dental Receptionist

Smilekeepers
01.2010 - 06.2013

Dark Room Tech/Front Desk Receptionist

Medford Radiology/Asante
01.1998 - 01.2008

High School Diploma -

Phoenix High School

Some College (No Degree) -

Rogue Community College

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Stacy Granger