Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stacy GRAU

Katy

Summary

Dynamic leader with a proven track record, adept in sales leadership and strategic planning. Excelled in fostering team collaboration and boosting employee retention, significantly enhancing store performance. Skilled in inventory control and people management, achieving notable success in business development and retail management.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Developed leadership and operational skills in high-paced retail environment. Expertise in team management and customer service, along with solid grasp of inventory control and sales strategies.

Overview

16
16
years of professional experience

Work History

Store Director/Training Manager

Sephora
03.2013 - 10.2018
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Developed new store location from ground up by hiring and training efficient team.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Organized special events within the store to drive foot traffic and increase overall revenue potential.
  • Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Store Manager

Gap
11.2010 - 05.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

Assistant Maager

Gap
06.2005 - 11.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Stock Supervisor

Gap
06.2002 - 06.2005
  • Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
  • Provided exceptional customer service, responding promptly to inquiries regarding product availability or order status.
  • Reduced stock discrepancies with meticulous record-keeping and timely communication with cross-functional teams.
  • Managed team of stock associates, providing training and guidance to ensure consistent performance and adherence to company standards.
  • Collaborated with sales team to maintain appropriate stock levels based on customer demand and seasonal trends.

Education

No Degree - Nursing

UL of Lafayette
Lafayette,La

Skills

  • Sales leadership
  • Business development
  • Staff leadership
  • People management
  • Store operations
  • Strategic planning
  • Retail management
  • Leadership development
  • Inventory control
  • Strategic thinker
  • Goals and performance

Accomplishments

  • Managed a store that exceeded company expectations in every category during the first year of operation.
  • Increased Sales year over year
  • Consistently on Company Regional Rankings for several categories.
  • Exceeded Shrink goals yearly.
  • LP leader of District, trained new leadership on Loss Prevention
  • 2016 Value Winners for our District
  • Selected to be a Training Store Director for the company

Timeline

Store Director/Training Manager

Sephora
03.2013 - 10.2018

Store Manager

Gap
11.2010 - 05.2015

Assistant Maager

Gap
06.2005 - 11.2010

Stock Supervisor

Gap
06.2002 - 06.2005

No Degree - Nursing

UL of Lafayette

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Stacy GRAU