STACY GRUBB
Myrtle Beach,SC
Summary
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing 35 years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
Hog Wild BBQ And Catering
Seneca Tris, WV
08.2021 - Current
- Recommended, selected, located, and obtained products to meet customer needs.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and responded to informational requests.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Balanced cash drawers at the end of each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Adhered to social distancing protocols and wore mask or face shield.
- Resolved customer complaints in a professional manner.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Greeted customers and provided friendly customer service.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained work area and kept cash drawer organized.
- Answered customers' questions and provided information on store procedures or policies.
Housekeeping Supervisor
Dunes Village Resort
Myrtle Beach, SC
03.2015 - 08.2020
- Reported damage or theft of hotel property to management.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Prepared work schedules for associates to promote proper staffing levels.
- Explained goals and expectations required of trainees.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Communicated with maintenance team on damages to repair.
- Delegated work to staff, setting priorities and goals.
- Responded promptly to maintenance requests from guests or staff members.
- Swept and damp-mopped private stairways and hallways.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Practiced safe work habits and wore protective safety equipment.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Verified each completed room against standard plans to maintain consistency.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Delivered products to customer locations on time.
- Understood and followed oral and written directions.
Deli Bakery Manager
Bilo
Myrtle Beach, SC
03.2010 - 07.2015
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Researched out-of-stock items to find additional inventory in other store locations.
- Managed budgeting activities such as forecasting costs, setting prices and controlling expenses.
- Managed [number] employees.
- Managed daily operations, client relations and IT.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Counted and balanced registers.
- Planned menus according to seasonality of products, customer demand and profit margins.
- Helped with bakery accounting by entering invoices and administering payroll.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Mentored newly hired staff in upselling techniques to improve sales.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Directed and supervised staff performance.
Education
High School Diploma -
Saluda High School
Saluda, SC06-1982
Some College (No Degree) - Business Office Technology Health Specialist
Ogeechee Technical College
Statesboro, GASkills
- Customer Complaint Resolution
- Customer Service
- Payment Collection
- Order Coordination
- Guest Services
- Customer Inquiries
- Retail Merchandising
References
References available upon request.
Timeline
Customer Service Cashier
Hog Wild BBQ And Catering
08.2021 - Current
Housekeeping Supervisor
Dunes Village Resort
03.2015 - 08.2020
Deli Bakery Manager
Bilo
03.2010 - 07.2015
High School Diploma -
Saluda High School
Some College (No Degree) - Business Office Technology Health Specialist
Ogeechee Technical College
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