Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacy Guillory-Ross

Monroe,Louisiana

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Resourceful professional with experience in providing individual and group support to help aid and develop clients' trial results. Skilled in developing and implementing treatment plans, conducting assessments and providing referrals to external resources. Committed to advocating for clients and helping to build positive and long lasting trust and relationships.

Overview

16
16
years of professional experience
1
1
Certification

Work History

SALES REP INSURANCE BROKER

North American Senior Benefits
01.2021 - Current
  • Holds active licenses in Life, Accident, Health, and Sickness Insurance, demonstrating comprehensive expertise in insurance products and regulations
  • Fostered enduring client relationships built on trust and reliability, resulting in a consistent track record of meeting and exceeding sales targets
  • Spearheaded sales initiatives, leveraging in-depth product knowledge and exceptional customer service to advise clients on insurance options.
  • Handled approximately 200-300 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
  • "Experienced Sales Representative and Insurance Broker with a Multiple Carrier Portfolio Specialized in conducting extensive research into clients' medical history and prescribed medications to provide tailored insurance solutions."
  • Advanced underwriting expertise with a proficiency in conducting one-on-one broker client assessments."

INSURANCE PRODUCER

Globelife Family Heritage Division
01.2019 - 01.2021
  • Managed database administration, ensuring accurate and efficient data management systems vital to client relations and company operations
  • Leveraged relationship-building skills to cultivate enduring client connections, resulting in increased client retention and business growth
  • Recognized as the 2nd highest performer nationwide for the exceptional contributions made to Globelife University in 2021.

QUALITY INSPECTOR

Gardner Denver Thomas
01.2017 - 03.2018
  • Conducted comprehensive inspections, providing insights to upper-level management for process refinement and adherence to quality benchmarks
  • Implemented a grading system, facilitating streamlined assessment protocols for pumps, and enhancing efficiency in decision-making processes
  • Managed documentation and data entry, ensuring accurate records and enabling data-driven decision-making for process improvement initiatives.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Identified defects during cyclical checks.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Recorded defects and coordinated issue resolution with development team and functional leads.
  • Performed preliminary, in progress, hidden damage and final product inspections.
  • Liaised between production and quality assurance departments to streamline processes and increase daily productivity.

ENTREPRENEURIAL SALON OWNER/OPERATOR

Leo Stacy Multi-cultural Salon
01.2013 - 01.2016
  • Founded and managed a successful multicultural salon, overseeing all aspects of business operations, and implementing strategic business initiatives
  • Led and supervised a diverse team of 8 skilled stylists and technicians, fostering a collaborative and high-performing work environment
  • Demonstrated strong financial acumen in managing salon finances, budgeting, inventory control, and achieving financial objectives.

DEPARTMENT MANAGER

Performance Contractors
01.2011 - 04.2014
  • Proactively drive revenue generation through strategic sales initiatives, consistently exceeding sales targets and contributing to company growth
  • Cultivate enduring and strong customer relationships through exemplary customer service, ensuring unparalleled client satisfaction and loyalty
  • Utilize a diverse array of office software and programs, streamlining operations and ensuring workflow efficiency for enhanced productivity.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Visionary leader in department creation, writing of and development of, a company approved Standard Operating Procedure (SOP).
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Concentration on Customer Service and fostering impactful Vendor Relationships.
  • Thrived in managing high-level deadlines, excelling in procurement, sales, and telecommunications.
  • Drove the development of course curricula, specializing in document applications and precise troubleshooting.
  • Energized Research and Development efforts, with a focus on innovative industry trials and seamless implementation.
  • Demonstrated top-tier Oratorical skills, ensuring persuasive and effective communication.
  • Prioritized audit, quality control, and applied proficiency in standard software programs.
  • Meticulously oversaw Program Budgets with a keen focus on financial management.

Substance Abuse Counselor

Lake Charles Substance Abuse Clinic
01.2008 - 01.2011
  • Facilitated group and individual therapy in outpatient setting.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Developed individual treatment goals based on history and diagnosis.
  • Coordinated care with other professionals to provide clients with comprehensive support.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
  • Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
  • Learned and adapted quickly to new technology and software applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Kept accurate and detailed records to track and document client progress.

Education

GLOBELIFE UNIVERSITY

LEADERSHIP ACADEMY
12.2021

Skills

  • Records Management
  • Process Improvement
  • Customer Retention
  • Competitor Research
  • Interpersonal Communication Skills
  • Complex Problem-Solving
  • Relationship Building
  • QA
  • Database Management
  • Research and Trial with a Concentration on Regulatory Guidelines
  • Policy Development
  • Personnel Training and Development
  • Relationship Building and Management
  • Clinical Assessment
  • Life Skills Training
  • Specimen Testing
  • Individual Counseling
  • Clinical Documentation
  • Client Confidentiality
  • Motivational Interviewing
  • Crisis Intervention
  • Case Management
  • Intervention Planning

Certification

  • LIFE HEALTH ACCIDENT AND SICKNESS, ACTIVE
  • STATE LICENSURE

Timeline

SALES REP INSURANCE BROKER

North American Senior Benefits
01.2021 - Current

INSURANCE PRODUCER

Globelife Family Heritage Division
01.2019 - 01.2021

QUALITY INSPECTOR

Gardner Denver Thomas
01.2017 - 03.2018

ENTREPRENEURIAL SALON OWNER/OPERATOR

Leo Stacy Multi-cultural Salon
01.2013 - 01.2016

DEPARTMENT MANAGER

Performance Contractors
01.2011 - 04.2014

Substance Abuse Counselor

Lake Charles Substance Abuse Clinic
01.2008 - 01.2011

GLOBELIFE UNIVERSITY

LEADERSHIP ACADEMY

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Stacy Guillory-Ross