Stacy Gutierrez
Jurupa Vaalley,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Real Estate Agent
Century 21 / Keller Williams
Jurupa Valley, CA, CA
10.2015 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communication skills specialist
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Expert in contract negotiations.
- Expert and advertisement through social media and marketing
Police Records Specialist I
Downey Police Department - Government Agency
Downey, CA
01.2009 - 10.2015
- Knowledge of: Modern office practices and procedures, including effective customer service techniques and practices, and use of standard office equipment including operation of a personal computer and related law enforcement business applications
- Worked closely with Police Officers.
- Prepare and maintain detailed records in automated environment - Data entry
- Customer service
- Communicate effectively orally and in writing.
- Cashier
- Working with the public to receive their reports in timely manner.
- Matronly duties - Assisting jailers in searching females in custody.
- Incoming and outgoing mail.
- Updating files and Government website databases.
Accounts Receivable Clerk / Receptionist
Desiccare, Inc.
Pomona, CA
07.1999 - 03.2004
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Started as a Receptionist and was promoted to AR in 2001 with little training
- Greeting incoming visitors, confirmed appts, and updated client records
- incoming and outgoing mail
- Answered a 10 line phone system
- General receptionist duties including ordering all company supplies
Buyer's Assistant
Susies Deals
City of Industry, CA
01.1996 - 07.1999
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Incoming and outgoing mail
Education
Continuing - English
Fullerton College
Fullerton, CAReal Estate
Real Estate Certification
Skills
- Customer service skills
- Data Entry and Maintenance
- Quick learner
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Marketing specialist
Timeline
Real Estate Agent
Century 21 / Keller Williams
10.2015 - Current
Police Records Specialist I
Downey Police Department - Government Agency
01.2009 - 10.2015
Accounts Receivable Clerk / Receptionist
Desiccare, Inc.
07.1999 - 03.2004
Buyer's Assistant
Susies Deals
01.1996 - 07.1999
Continuing - English
Fullerton College
Real Estate
Real Estate Certification
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