Experienced inside sales professional with a strong background in customer relationship management, quote generation, and sales order processing. Known for accurate CRM records, product knowledge, and timely follow-up that supports customer satisfaction and revenue growth.
Work History
Inside Sales Representative
11 Years 1 Month
Smalley & Company | Phoenix, Arizona | 03.2015 - 04.2026
Cultivated and strengthened customer relationships to drive revenue growth.
Quoted competitive pricing utilizing sales systems and product catalogs to meet customer needs.
Recommended products based on customer needs and branch inventory.
Provided customers with product information, pricing and availability.
Resolved customer inquiries about availability, status, and backorders.
Processed sales calls and maintained accurate CRM records to ensure timely follow-up and customer satisfaction.
Outside Sales Firestopping Market Specialist
2 Years 9 Months
Smalley & Company | Anaheim, California | 05.2012 - 02.2015
Reviewed customer needs and matched products to project specifications for Smalley & Company.
Resolved customer concerns by coordinating delivery updates and product availability at Smalley & Company.
Partnered with vendors to confirm product lead times and sourcing options for Smalley & Company.
Maintained account records, contact details, and order notes in Smalley & Company systems.
Warehouse Worker
2 Years
Smalley & Company | Fullerton, California | 05.2010 - 05.2012
Loaded outbound trucks with pallets and protected product for delivery.
Restocked warehouse locations with materials from Smalley & Company inventory.
Received inbound freight for Smalley & Company, verifying counts and shipment paperwork.
Maintained clean aisles, organized bins, and followed safety procedures.
Route Sales Representative
8 Years
Frito Lay | Rancho Cucamonga, California | 07.2002 - 07.2010
Loaded, unloaded, and delivered product in a timely manner.
Updated handheld records for inventory, invoices, and route details
Built promotional endcaps following Frito-Lay merchandising standards
Stocked shelves, coolers, and displays with Frito-Lay merchandise
Meat Wrapper
7 Years
Albertsons Grocery Store | Rancho Cucamonga, California | 07.1995 - 07.2002
Wrapped and labeled meat products in Albertsons meat department display cases.
Coordinated with meat cutters to prepare orders for service counter.
Rotated inventory in coolers to support product freshness and safety.
Assisted customers with product questions and special packaging requests.
Education
High School Diploma
Rancho Cucamonga High School | Rancho Cucamonga, CA | 06-1995