Stacy Hall

Work History

Marvin

Los Angeles, CA

11.2021 - 12.2022

Created and utilized implementation lifecycle processes based on organizational needs, partners from 200 to 50,000 employees.
Monitored KPIs to assess customer engagement and developed custom solutions based on individual objectives.
Championed sales growth opportunities based on market size and created execution plan with CEO, user success, product manager and clinical teams.
Onboarded and conducted regular check-ins with clients such as UCSF, Cedars Sinai, Jefferson Health and other TPA's and medical society groups.
Oversaw RFP process and implementation of CRM product. (Salesforce)
Expanded user awareness and adoption of platform 5%-10% by creating marketing and reference materials, Google slides and PowerPoint presentations, and user implementation programs.
Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
Implemented feedback loops from customers into product development processes.
Managed customer inquiries and complaints in a professional manner.

UC Davis Health

Sacramento, CA

10.2018 - 11.2021

Generated revenue growth for 646-bed facility and outpatient clinics by leading newly created 4-person business development outreach team.
Expanded referral network by identifying and established strategic partnerships with multiple referral sources to increase patient flow and access to specialty services.
Led implementation of Salesforce within outreach team and across collaborative departments to keep meticulous records on all sales activity.
Implemented data-driven strategies to track and analyze referral patterns, trends and outcomes.
Resolved conflicts between patients, families and healthcare providers when necessary to improve patient and provider satisfaction.
Developed and maintained relationships with physicians and other healthcare professionals to promote organization's specialty services including but not limited to; Oncology, Cardiothoracic Surgery, Cardiology, NICU, High Risk OB, General Surgery, and Pediatrics.
Partnered with brand and marketing to develop physician and service line specific educational materials.
Managed multiple projects in leadership role while adhering to deadlines established by upper management.
Participated in quarterly meetings with C-suite leadership and management to develop strategies for building new referral base, increasing referrals from targeted providers and identify ineffective techniques.
Provided feedback on market trends, competitive landscape, and customer needs to senior leadership team.

Sutter Health

Sacramento, CA

11.2015 - 01.2018

Managed team of 7 responsible for increasing service line revenue growth >5% for health system covering northern California and southern Oregon.
Improved KPI's by conducting quarterly data analysis and tracking progress to ensure organizational growth and success.
Conducted data analysis of referral patterns, patient volume, revenue growth and other metrics for senior leadership and to identify areas for improvement and recommend strategies.
Ensured staff satisfaction and retention by doing monthly ride alongs to provide feedback and create long-range plans for career development.
Participated in strategic planning meetings to provide input on ways to expand footprint withing geographical location.
Created training manual for sales team which included service line training, referral development process, CRM and ongoing medical education.
Enforced compliance of company policies and budget constraints.

Sutter Health

Sacramento, CA

02.2008 - 11.2015

Maximized sales results by cold calling, in-person visits, and cultivating relationships resulting in +/-5% revenue growth year over year.
Team leader for streamlining referral process throughout all divisions of the health system by leveraging technology to reduce administrative burdens and improve communication across divisions.
Developed short-term and long-term strategies by developing comprehensive business plans including market analysis, competitive landscape and strategic initiatives.
Participated in quarterly meetings with executive leadership team members to discuss progress toward organizational goals and KPI's.
Created reports on referral patterns for management review.
Conducted presentations at medical staff meetings to educate providers about organization's tertiary services.
Developed and maintained relationships with physicians and other healthcare professionals to promote organization's services such as Oncology, Neurosurgery, Cardiology, Cardiothoracic Surgery, NICU, High Risk OB, Orthopedics and Pediatrics services.
Managed multiple projects simultaneously while adhering to deadlines established by upper management.
Improved lead management by utilization of multiple CRM platforms such as Tea Leaves, Clientele, EPIC and Salesforce.