Stacy Hamer
Detroit,MI
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hertz
05.2024 - 02.2025
- Provide excellent customer service by managing the rental and return process, adhering to Hertz policies, and offering optional products to enhance the customer experience
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assembly
Brose
01.2024 - 07.2024
- assembling automotive components on a production line, ensuring parts are correctly and timely assembled
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled, and transported items to support assembly operations.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Streamlined assembly processes by implementing efficient workstations and optimizing workflows.
Wait Staff Member
Compass Group Delta Sky Lounge
11.2022 - 03.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Education
Roseville High School
Skills
- Scheduling
- Strategic sales
- Adaptive team player
- Courteous demeanor
- Product and service solutions
- Inbound and outbound calling
- Computer proficiency
- Complaint handling
- Customer service
- QC
- Quality assurance controls
- Product assembly
- Hand and power tools
- Assembly and production
- OSHA
- Manufacturing
Icon
Certification
OSHA 10 Certification, Matrix Human Services, MI
Timeline
Customer Service Representative
Hertz
05.2024 - 02.2025
Assembly
Brose
01.2024 - 07.2024
Wait Staff Member
Compass Group Delta Sky Lounge
11.2022 - 03.2024
Roseville High School
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