Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Membership
Timeline
Generic

Stacy Hammond

Laurel,MD

Summary

Multi-talented business leader bringing several years of experience as successful professional. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs. Key expertise in industry.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Interim Chief Executive Officer

NASW Assurance Services, Inc.
Frederick, MD
02.2024 - Current
  • Negotiated contracts with vendors, suppliers, and partners.
  • Oversaw all aspects of financial management, including budgeting and forecasting.
  • Managed relationships with shareholders, stakeholders, customers, and other key constituents.
  • Evaluated current products and services in order to develop strategies for improvement.
  • Developed strategic plans and objectives to ensure organizational growth and profitability.

EVP, Chief Operating Officer

NASW Assurance Services, Inc.
Frederick, MD
03.2016 - 02.2024
  • Developed and implemented policies and procedures to ensure compliance with government regulations.
  • Monitored all operations for potential security risks and threats.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Organized and coordinated meetings between senior management and other departments across the organization.
  • Managed training programs designed to improve customer service skills among staff members.
  • Maintained accurate records related to personnel files, payroll, inventory, budgeting.
  • Developed strategies for improving operational efficiency while reducing costs.
  • Implemented new technologies as needed to enhance productivity levels in the workplace.
  • Analyzed data trends related to customer feedback surveys in order identify areas needing improvement.
  • Created presentations summarizing key findings from research projects conducted by departmental teams.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.

Vice President of Administration and Operations

NASW Assurance Services, Inc.
Laurel, MD
03.2016 - 12.2016
  • Oversaw daily operations, including personnel management, customer service, budgeting, and scheduling.
  • Analyzed financial statements and budgets to identify areas of improvement and cost savings opportunities.
  • Developed and implemented strategic plans to ensure the organization's long-term success.
  • Provided leadership for staff by setting goals, monitoring performance, and providing feedback.
  • Partnered with senior leadership to develop policies and procedures that ensured compliance with legal requirements.
  • Directed administrative teams in developing efficient processes for day-to-day operations.
  • Ensured organizational compliance with federal, state, local laws, regulations, standards, policies, and procedures.
  • Cultivated strong relationships with internal stakeholders to facilitate collaboration across departments.
  • Managed vendor contracts related to administration functions such as office supplies or IT services.
  • Created innovative solutions to streamline administrative activities and maximize efficiency.
  • Collaborated with other departments on special projects related to process improvement initiatives.
  • Reviewed existing practices within the department to determine areas of improvement.
  • Negotiated contracts with vendors for goods and services necessary for the organization's needs.
  • Implemented new technologies into the organization's workflow processes.

Leader of Administration, Reporting and Technology

NASW Assurance Services, Inc.
Frederick, MD
07.2014 - 03.2016
  • Directed the recruitment process for new employees, including interviewing and selecting candidates.
  • Monitored workflow processes and identified areas of improvement.
  • Provided guidance and support to team members on operational issues.
  • Ensured compliance with organizational policies and procedures.
  • Assessed team performance against established goals and objectives.
  • Identified training needs for staff members and developed appropriate programs.

Manager Reporting and Analysis

NASW Assurance Services, Inc
Frederick, MD
12.2007 - 12.2014
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Developed annual goals for each department based on market trends and competitor analysis.

Education

Bachelor of Science - Business Administration and Management

University of Maryland - University College
College Park, MD

Skills

  • Staff Management
  • Cash Management
  • Contract Management
  • New market penetration
  • Strategic Planning
  • Organizational Management
  • Regulatory Compliance
  • Risk Management
  • Business Planning
  • Stakeholder Relations
  • Operational Efficiency
  • Revenue Generation
  • Corporate leadership
  • Executive Leadership

Accomplishments

2015 Frederick County Best Place to Work, Medium Employer Category

Certification

Risk Management, Coursera, 2020

Security Governance & Compliance, 2020

Business Strategy, Coursera, 2019

Designing the Organization Structure, Coursera, 2019

Managing the Organization Structure, Coursera, 2019

Corporate Strategy, Coursera, 2019

Insurance Management Simulation, Swiss Re, 2019

Leadership Training, The BB&T Leadership Institute, 2016 - 2019

Leadership Training, C Squared Inc, 2016 - 2019

Captive Programs for Association, 2008 2016

Membership

  • Captive Insurance Companies Association, 2024
  • Professional Insurance Marketing Association, 2007 - 2024
  • Direct Marketing Association, 2007 - 2015

Timeline

Interim Chief Executive Officer

NASW Assurance Services, Inc.
02.2024 - Current

EVP, Chief Operating Officer

NASW Assurance Services, Inc.
03.2016 - 02.2024

Vice President of Administration and Operations

NASW Assurance Services, Inc.
03.2016 - 12.2016

Leader of Administration, Reporting and Technology

NASW Assurance Services, Inc.
07.2014 - 03.2016

Manager Reporting and Analysis

NASW Assurance Services, Inc
12.2007 - 12.2014

Bachelor of Science - Business Administration and Management

University of Maryland - University College

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Stacy Hammond